Job summary
We are recruiting an Operational Manager to support the delivery of services across the Women's Directorate, which includes Maternity, Gynaecology, Neonatal, Fertility, and Integrated Sexual Health Services
The main portfolio of this role is working as an Operations Manager supporting Maternity and Neonatal services, working with the wider multidisciplinary team to deliver safe care and transformed services
As an Operational Manager, you will be responsible for providing visible and strategic leadership, ensuring high-quality service delivery, and driving continuous improvement across CHFT's theatres and associated services. Reporting to the General Manager, you will work collaboratively with Matrons, Operations managers, senior clinicians, department leads, and other stakeholders to optimise patient care and operational performance.
Main duties of the job
Key Responsibilities:
You will take the lead in ensuring our Women's services maintain the highest standards of patient care as well as meeting national and local performance targets. Beyond the day-to-day, you will play a pivotal role in driving innovation and service improvement within the Directorate
What We Are Looking For:
We are seeking an enthusiastic and motivated individual with:
o Proven experience in operational management and service improvement within a healthcare setting.
oComplaints and concerns resolutiono Strong leadership skills with the ability to influence and motivate teams - both clinical, operational and administrative.o A track record of managing budgets, performance targets, and service improvements.o Excellent communication and stakeholder engagement skills.o Ability to analyse complex data and produce detailed reports to inform decision-making.o Experience in conflict resolution and managing staff performance.
About us
This role offers an exciting opportunity to make a significant impact within a trust that has received national recognition for its innovation and commitment to delivering exceptional care. For example, CHFT has received the following recognition for approach to delivering theatre productivity improvements and reducing waiting times for patients:
o The Economist: The story of one NHS operation https://www.economist.com/britain/2024/10/08/the-story-of-one-nhs-operation
o NHS Providers: Value for Money Excellence https://nhsproviders.org/providers-deliver-achieving-value-for-money/calderdale-and-huddersfield-nhs-foundation-trust
o BBC One Show https://www.bbc.co.uk/programmes/m002935k
o Sky News https://news.sky.com/story/this-nhs-trust-got-a-grip-of-its-waiting-list-can-others-around-the-country-do-the-same-
o Secretary of State for Health & Social Care https://x.com/wesstreeting/status/1876228022434742383
Job description
Job responsibilities
Operational management, Leadership across all teams, transformation and project management, people and change management.
Please see job description for full details on roles and responsibilities.
Job description
Job responsibilities
Operational management, Leadership across all teams, transformation and project management, people and change management.
Please see job description for full details on roles and responsibilities.
Person Specification
QUALIFICATIONS AND TRAINING
Essential
- Degree level or equivalent qualification/equivalent level of experience
Desirable
- Recognised management qualification
- Evidence of postgraduate study and continuous professional development
KNOWLEDGE, EXPERIENCE AND EXPERTISE
Essential
- Experience in an operational/patient care management post (preferably within the NHS)
- Evidence of excellence innovation and achievement in management practice
- Evidence of sound appreciation and achievement in management of financial targets and budgetary management; operational/business planning; waiting list management and contract monitoring as appropriate to role.
- Evidence of successful operational leadership and effective involvement in change management
- Experience supporting the delivery of national NHS operational targets
- Able to deal effectively with challenging or sensitive staff issues, e.g. performance, within Trust processes and legislative frameworks
- Able to use a range of management styles as appropriate, including a coaching style
Desirable
- Experience in dealing with Senior Medical/Nursing staff
- Experience in managing a team
- Evidence of successful operational leadership and effective involvement in change management.
- Evidence of successful involvement in production of clear business cases
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Has self-confidence and uses this to lead, involve and challenge others as appropriate
- Displays a strong motivation and commitment to success
- High level of verbal communications skills, including the ability to make effective formal presentations and informal approaches to a wide range of audiences
- High level written communication skills and able to adapt style and method as appropriate to include the ability in report writing, responding to complaints
- Treats all people equally and with respect
- Ensures personal, professional behaviour and integrity at all times
- Has self-confidence and uses this to lead, involve and challenge others as appropriate
Person Specification
QUALIFICATIONS AND TRAINING
Essential
- Degree level or equivalent qualification/equivalent level of experience
Desirable
- Recognised management qualification
- Evidence of postgraduate study and continuous professional development
KNOWLEDGE, EXPERIENCE AND EXPERTISE
Essential
- Experience in an operational/patient care management post (preferably within the NHS)
- Evidence of excellence innovation and achievement in management practice
- Evidence of sound appreciation and achievement in management of financial targets and budgetary management; operational/business planning; waiting list management and contract monitoring as appropriate to role.
- Evidence of successful operational leadership and effective involvement in change management
- Experience supporting the delivery of national NHS operational targets
- Able to deal effectively with challenging or sensitive staff issues, e.g. performance, within Trust processes and legislative frameworks
- Able to use a range of management styles as appropriate, including a coaching style
Desirable
- Experience in dealing with Senior Medical/Nursing staff
- Experience in managing a team
- Evidence of successful operational leadership and effective involvement in change management.
- Evidence of successful involvement in production of clear business cases
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Has self-confidence and uses this to lead, involve and challenge others as appropriate
- Displays a strong motivation and commitment to success
- High level of verbal communications skills, including the ability to make effective formal presentations and informal approaches to a wide range of audiences
- High level written communication skills and able to adapt style and method as appropriate to include the ability in report writing, responding to complaints
- Treats all people equally and with respect
- Ensures personal, professional behaviour and integrity at all times
- Has self-confidence and uses this to lead, involve and challenge others as appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
