Operations Manager - Mental Health Link/BLOSM

Job description

Job responsibilities

To create an environment in which staff are valued and respected.

To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and complaints.

To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the Directorate (and within and outside the Trust where appropriate.)

To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.

Manage sickness, disciplinary and performance issues in line with Trust Policies for designated area.

To demonstrate leadership and motivate staff within the service area.

To ensure effective systems of communication are in place and utilised.

Ensure compliance with all relevant Trust policies and standing financial Instructions.

Recruit and induct staff in line with Trust policies and procedures.

Anticipate staff shortages and take action to minimise the impact of these on service delivery.

Responsible for implementing effective systems, control processes and risk management arrangements in line with the clinical and corporate governance strategy for the Directorate.

Support the monitoring of compliance with internal and external governance and best practice requirements in the service(s).

Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service(s).

To participate as appropriate in the proper investigation of patient complaints or complaints and incidents from other users of the service, drafting of responses as necessary and taking identified corrective actions. Ensure all action plans are completed and implemented appropriately.

To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.

To support the systems of incident reporting and education of staff following incidents and adverse events.

Maintain and develop an environment and culture that improves health, safety and security.

Regularly assesses risks to health, safety and security using the results to promote and improve practice.

Supports a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.

Ensure Risk Registers are updated monthly for your designated area.

Act as a champion for patient safety, operational effectiveness and quality

Ensure that service delivery standards are achieved (for instance, wait time milestones)

Under the direction of the GM bring forward to the Directorate Management Team budget proposals to enable the delivery of service plans and which reflect appropriate value for money.

To work with the team to develop cost improvement programmes for the directorate, ensuring a sustainable service for the future.

To work in collaboration with all staff in the service area(s) to ensure that the business plans are fulfilled and that there is adherence to the budget.

Person Specification

QUALIFICATIONS / TRAINING

Essential

• Degree level or equivalent qualification/equivalent level of experience
• Keeps abreast of national and local developments in health and social care and local data e.g. survey data on quality outcomes

Desirable

• Recognised management qualification

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential

• Experience in an operational/patient care management post within the NHS
• Evidence of excellence innovation and achievement in practice
• Evidence of sound appreciation and achievement in management of financial targets and budgetary management; operational/business planning and contract monitoring
• Experience of dealing with Senior Medical/Nursing staff
• Able to deal effectively with challenging or sensitive staff issues e.g. performance, within trust processes and legislative frameworks
• Able to use a range of management styles as appropriate, including a coaching style

Desirable

• Evidence of continuous professional development
• Evidence of successful operational leadership and effective involvement in change management
• Evidence of successful involvement in production of clear business plans

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential

• Has self-confidence and uses this to lead, involve and challenge others as appropriate
• Displays a strong motivation and commitment to success
• High level of verbal communication skills, including the ability to make effective formal presentations and informal approaches to a wide range of audiences
• High level written communication skills and able to adapt style and method as appropriate to include the ability in report writing and investigating complaints/incidents
• Treats all people equally and with respect
• Ensures personal, professional behaviour and integrity at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Acre Mill

Huddersfield

HD3 3EB

Employer's website

https://www.cht.nhs.uk (Opens in a new tab)