Receptionist

Job description

Job responsibilities

As per job description

2.1 Main Tasks

1. To always maintain a permanent presence on the reception desk other than when requested to assist with duties related to the chemotherapy suite.

2. Attending to the front Reception desk, answering the telephone in a professional manner in respect of any queries, and dealing sympathetically with patients and any worries they may have regarding their appointments.

3. At the start of the day to ensure all the rooms are open in the Macmillan CRH/Ward 7 reception and clinic areas. To ensure the coffee machine, bookcase, and greeting cards are well stocked for the day. To ensure the reception area is clean and tidy and the daily newspapers have been collected.

4. To be responsible for the admitting and discharging of patients attending the Chemotherapy suite as Day Case and Ward Attenders on the Electronic Patient Record system in a timely fashion.

5. To be responsible for preparing the documentation required in the Chemotherapy Suite by the nursing staff to record the treatments received by patients in accordance with the daily lists from Varian.

6. To assist with the collection of prescriptions from pharmacy, blood products from Pharmacy and chemotherapy from Aseptics as requested by nursing staff in the absence of volunteers and HCAs.

7. To assist with chemotherapy patients refreshments on request in the absence of volunteers and HCAs.

8. To ensure the chemotherapy nurses station documentation supply is fully stocked and restock as required.

9. Prepare documentation in readiness for patient attendance to assist clinic staff with the smooth running of Outpatient clinic lists ie, - patient labels,wristbands, clinic lists etc.

10. To book the arrival of patients for their Outpatients appointments within the Units and updating their demographics as required. Undertake the booking of further appointments, changing of appointments, entering new referrals, and issuing appointment letters as required by the consultants and specialist nurses.

11. To arrange, book and/or cancel transport for patients through the YAS/PTS booking systems ensuring patients are collected and returned to their destinations with a minimum of waiting time. To liaise with the porters to transport patients to different areas within the hospitals.

12. To arrange Headstrong appointments on request from specialist nurses via referral or verbally.

13. Scan referral forms to Orthotics in Huddersfield regarding prosthetics requests and/or wig referrals.

14. Support Outpatient clinics, the Counsellor and all other staff within the Macmillan Unit / Greenlea ward 7 HRI ward 7 HRI, with clerical and administrational tasks as required.

15. To liaise with the Team Leader regarding restocking stationery, equipment, and coffee machine supplies.

16. Report repairs/faults of equipment to the relevant departments.

17. Receive and log charitable donations to the Macmillan Unit/Greenlea Unit and bank the monies received with the General Office. Receive donations from patients for coffee/cards/books/artwork in the Macmillan Unit and record in the appropriate manner.

18. To work cross site to cover reception annual leave/sickness/absences as required.

19. To accept deliveries and deliver post to all departments within the Unit.

20. At the end of the day to ensure: - Electrical appliances are switched off such as computers and printers. The coffee machine is locked away at the Macmillan Unit. Windows are closed, lights switched off and that the rooms in reception (including the Information Centre) and down the chemotherapy corridor are locked.

21. always Maintain strict confidentiality in conjunction with the Data Protection Act.

22. Possess initiative and a measure of independent judgement.

23. To maintain a patient/client focus to deliver a quality service attending training courses as required.

24. To be responsible for dealing with any queries from service users and communicating this effectively to your team leader or in their absence the nurse in charge.

25. Undertake general duties as required and/or other duties appropriate to the grade as delegated by the Team Leader or Senior Staff member.

Clinical Duties There are no clinical duties required in this post.

3.2 Professional Duties To take responsibility for own continuing professional development and performance, identifying own developmental needs...

3.3 Managerial Duties There are no managerial duties required in this post.

3.4 Financial Duties Log and receive donations to the Macmillan Unit banking the money received with the General Office.

3.5 Managing Self Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing, and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures, and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Maintain professional conduct always including appearance. Ensure maintenance of Professional Registration.

Person Specification

Qualifications/Training

Essential

• English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
• Willingness to undertake any training or development relevant to the role

Desirable

• Customer focused training already undertaken

Kowledge, experience & expertise

Essential

• An awareness of the importance of maintaining patient confidentiality at all times.
• Experience of working within in a customer focused setting
• Previous clerical experience in an office/admin/reception environment
• Motivation to develop the role and themselves within the role
• Excellent computer skills with knowledge of Microsoft packages
• Problem solving skills
• Ability to prioritise and meet deadlines
• Good organisational skills
• Be innovative and proactive
• To be able to ensure Quality Assurance throughout the Service Delivery process
• Highly motivated
• Helpful manner

Desirable

• Experience of working within an office-based NHS setting
• Knowledge of the Cerner EPR system including Knowledge of the booking process

Communication and relationships

Essential

• Good communication written and verbal skills
• Ability to work effectively as part of a team to deliver the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

ward 7 greenlea Unit HRI

Acre street

Lindley

HD3 3EA

Employer's website

https://www.cht.nhs.uk (Opens in a new tab)