Clinical Receptionist/Administrator

Calderdale and Huddersfield NHS Foundation Trust

The closing date is 09 April 2025

Job summary

The post holder will provide administration duties and will lead and co-ordinate booking for all areas to support the efficient running of the Cardio-Respiratory Department within the Medical Division at the Calderdale and Huddersfield NHS Foundation Trust. They will demonstrate excellent communication, operational and interpersonal skills. The post holder will be required where necessary to book all areas of diagnostic Cardiology and Respiratory. This will include, but is not limited to: Specialist Cardiology Clinics, Echocardiography, Invasive, Non-Invasive and Respiratory

Main duties of the job

A few of the main duties are listed below, but for all main duties please refer to the job description.

To provide admin support for specialist booking and clinic management of Echo, Non-Invasive, Invasive, Respiratory, and specialist Cardiology clinics working in conjunction with the Physiologist Service Leads of these areas, ensuring they are fully utilised. Thereby ensuring all national and local guidelines on waiting list key standards are met. Share knowledge and experience with colleagues.
Greet patients /visitors in a polite and professional manner. Accurately confirming patient details, making amendments in real time where necessary. Directing patients to the correct waiting areas.
To attend to cardio-respiratory reception areas as and when required.
To answer the telephone in a timely and courteous manner when dealing with external or internal customers. To ensure that all messages are dealt with promptly to ensure that all demographic details are accurately recorded.
To be responsible for contacting patients by telephone to remind them of pending appointments. To cancel, change or rebook appointments accordingly, where possible re-negotiating.

About us

We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.

Date posted

27 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

372-MED2271-C

Job locations

Calderdale and Huddersfield NHS Foundation Trust

Salterhebble

Halifax

HX3 0PW

Job description

Job responsibilities

The detailed job description and main duties can be viewed within the full job description and person specification.

Job description

Job responsibilities

The detailed job description and main duties can be viewed within the full job description and person specification.

Person Specification

Qualifications/Training

Essential

GCSE English and Maths at Grades 9-4 (A*-C) or equivalent
ECDL/NVQ Level 2 in Business Admin/Customer Service or willingness to work towards or equivalent administration experience
Evidence of commitment to organisational and individual development and undertake all mandatory training where required

Desirable

Accurate keyboard skills to RSA 2 typing or equivalent

Knowledge, experience & expertise

Essential

Experience of dealing with the public within a reception area
Excellent computer skills with knowledge of Word and Excel
Experience of working with EPR
Experience of scheduling outpatient appointments, waiting list management and understanding local and national targets
Ability to organise and prioritise workload
Experience of working in an NHS environment

Desirable

Knowledge of medical terminology, preferably in the field of Cardiology and Respiratory
Experience and knowledge of patient pathways and RTT targets

Communication and relationships

Essential

Excellent communication skills, able to communicate clearly and concisely both on the telephone and face to face.
Excellent written and communication skills
Excellent listening, negotiation/persuasive and problem-solving skills
Flexible and adaptable
Approachable and supportive to others
Professional and positive attitude

Person Specification

Qualifications/Training

Essential

GCSE English and Maths at Grades 9-4 (A*-C) or equivalent
ECDL/NVQ Level 2 in Business Admin/Customer Service or willingness to work towards or equivalent administration experience
Evidence of commitment to organisational and individual development and undertake all mandatory training where required

Desirable

Accurate keyboard skills to RSA 2 typing or equivalent

Knowledge, experience & expertise

Essential

Experience of dealing with the public within a reception area
Excellent computer skills with knowledge of Word and Excel
Experience of working with EPR
Experience of scheduling outpatient appointments, waiting list management and understanding local and national targets
Ability to organise and prioritise workload
Experience of working in an NHS environment

Desirable

Knowledge of medical terminology, preferably in the field of Cardiology and Respiratory
Experience and knowledge of patient pathways and RTT targets

Communication and relationships

Essential

Excellent communication skills, able to communicate clearly and concisely both on the telephone and face to face.
Excellent written and communication skills
Excellent listening, negotiation/persuasive and problem-solving skills
Flexible and adaptable
Approachable and supportive to others
Professional and positive attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.