Job summary
Orthotic officers work as part of a multi-disciplinary team, providing efficient and effective administration support in the delivery of the orthotic service.
They provide a range of administration, clerical and reception support to the Orthotic service.
This post will work at the Broad street plaza, Huddersfield Royal infirmary and within Halifax Special Schools dependent on service need.
Main duties of the job
To undertake general administrative duties including ordering and invoicing supplies, processing patient referrals, input client data to maintain up-to-date and accurate records.
About us
We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
-Experience of working with Orthotics and Orthotic IT systems
-To communicate effectively with other staff in the team and liaise where appropriate with colleagues from other disciplines and outside agencies.- To communicate effectively with clients, patients and carers, consistent to their level of understanding, personal preference, culture and background; ensuring their views are heard and acted upon whenever possible.- To ensure sensitivity is shown, confidentiality assured and patient dignity maintained at all times.To demonstrate listening skills and deal sensitively with any individual concerns.- To carry out general computer duties required in the day to day running of the administration and reception within the Orthotic Department.- To undertake general administrative duties including ordering and invoicing supplies, processing patient referrals, input client data to maintain up-to-date and accurate records.- To arrange appointments for clinic consultations.- To liaise with the wider multidisciplinary team as appropriate to ensure effective communication takes place at all times.- To ensure confidentiality of all patient and staff related matters at all times.- To act as a source of general advice and information to users/carers and members of the public on the provision of the service and related issues.- To measure and fit certain items e.g. wrist splints in the Orthotic Service at the request of GPs and consultants.
Job description
Job responsibilities
-Experience of working with Orthotics and Orthotic IT systems
-To communicate effectively with other staff in the team and liaise where appropriate with colleagues from other disciplines and outside agencies.- To communicate effectively with clients, patients and carers, consistent to their level of understanding, personal preference, culture and background; ensuring their views are heard and acted upon whenever possible.- To ensure sensitivity is shown, confidentiality assured and patient dignity maintained at all times.To demonstrate listening skills and deal sensitively with any individual concerns.- To carry out general computer duties required in the day to day running of the administration and reception within the Orthotic Department.- To undertake general administrative duties including ordering and invoicing supplies, processing patient referrals, input client data to maintain up-to-date and accurate records.- To arrange appointments for clinic consultations.- To liaise with the wider multidisciplinary team as appropriate to ensure effective communication takes place at all times.- To ensure confidentiality of all patient and staff related matters at all times.- To act as a source of general advice and information to users/carers and members of the public on the provision of the service and related issues.- To measure and fit certain items e.g. wrist splints in the Orthotic Service at the request of GPs and consultants.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- RSA stage II Word Processing or equivalent
- GCSE English Language and Maths or equivalent
- Ability to identify and articulate own training needs
- Ability to recognise own limitations and have a willingness to share and learn skills from others
Desirable
- Audio Typing
- ECDL/Microsoft Academy
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Experience of using Microsoft Word
- Experience of using Microsoft Excel
- Experience of dealing and communicating with the public
- Have an understanding of Confidentiality and Data Protection
- Good organisational skills
- Office and Secretarial Procedures Office and Secretarial Procedures
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Flexible approach
- Good inter-personal skills
- Ability to work under pressure
- Ability to work as part of a team
- Ability to maintain confidentiality at all times
- Ability to use initiative
- Good oral and written communication skills
Person Specification
QUALIFICATIONS / TRAINING
Essential
- RSA stage II Word Processing or equivalent
- GCSE English Language and Maths or equivalent
- Ability to identify and articulate own training needs
- Ability to recognise own limitations and have a willingness to share and learn skills from others
Desirable
- Audio Typing
- ECDL/Microsoft Academy
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Experience of using Microsoft Word
- Experience of using Microsoft Excel
- Experience of dealing and communicating with the public
- Have an understanding of Confidentiality and Data Protection
- Good organisational skills
- Office and Secretarial Procedures Office and Secretarial Procedures
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Flexible approach
- Good inter-personal skills
- Ability to work under pressure
- Ability to work as part of a team
- Ability to maintain confidentiality at all times
- Ability to use initiative
- Good oral and written communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
