Job summary
The post holder will support the Quality Performance and Information Lead with leading on the provision of a high quality, efficient and effective service including the responsibility for developing and implementing best practice performance monitoring that provides actionable insights into the data for Quality Performance across Calderdale and Huddersfield Foundation Trust (CHFT). Ensuring that all statutory, regulatory and needs of the divisions and areas are met. Driving a culture that embraces business intelligence and enables quality improvement.
Main duties of the job
The post holder will be enthusiastic with good communications skills who'd like to build on existing experience working in a vibrant hands-on role, gaining insight into how information is used on a day-to-day basis to help inform business decisions and quality improvement developments within the NHS. They will be able to establish relationships and work with key individuals across CHFT including clinicians and service managers to ensure the provision of services meets the customer needs.
About us
We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
Provide intelligence on performance, interpret highly complex policies and reporting requirements and apply national policy relating to performance. Ensuring both contractual and national returns are delivered to deadlines.
Attend and actively take part in collaborative meetings and steering groups, maintaining a level of awareness of the business of our key customers in order to offer appropriate and specialist support.
Assist clinical and service managers in the interpretation of the information.
Contribute to the development of a sustainable information and analysis service in support of the Trusts Quality and Performance Management Framework (PMF), ensuring data is robust and of a high standard.
Aid service improvements through the development of skills and innovative techniques for information and reports.
Provide support to the Performance and Information Lead through the provision of expert analysis and oversight and development and supervision of more junior staff.
Job description
Job responsibilities
Provide intelligence on performance, interpret highly complex policies and reporting requirements and apply national policy relating to performance. Ensuring both contractual and national returns are delivered to deadlines.
Attend and actively take part in collaborative meetings and steering groups, maintaining a level of awareness of the business of our key customers in order to offer appropriate and specialist support.
Assist clinical and service managers in the interpretation of the information.
Contribute to the development of a sustainable information and analysis service in support of the Trusts Quality and Performance Management Framework (PMF), ensuring data is robust and of a high standard.
Aid service improvements through the development of skills and innovative techniques for information and reports.
Provide support to the Performance and Information Lead through the provision of expert analysis and oversight and development and supervision of more junior staff.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Demonstrate good written skills in application form
- Educated to GCSE Maths & English or equivalent A to C
- Commitment to continuing professional development
Desirable
- Microsoft Office qualification/experience
- Educated to Degree Level or above
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Detailed Knowledge of Microsoft packages (including Excel), SQL and other Windows Applications
- Experience of managing or using information
- Experience of data/information analysis and presentation techniques
- Experience of using or developing specialist reporting tools i.e. Qlik products or similar BI product(s)
- Proven ability to handle numbers and to provide analysis of sensitive information from system databases.
- In-depth knowledge of the data used to support day-to-day workings of a health or social care environment recognising how this can be used to support management decisions and the planning of services
- Awareness of confidentiality and security standards associated with patient information systems.
Desirable
- Experience of Extracting information from Qlik Products, SQL and other databases
- Knowledge of other specialist reporting tools i.e SPC charts and quality improvement
- A track record of leadership, performance improvement and organisational change
- Awareness of information systems used within the NHS
- Working knowledge of measurement for improvement techniques, including Cerner, DATIX.
- An understanding of the business structures within Business Intelligence Team, THIS and CHFT.
- In-depth understanding of national and regulatory targets
COMMUNICATION AND RELATIONSHIPS
Essential
- Personable and articulate and able to meet deadlines
- Excellent communication and organisational skills
- Ability to work on own initiative and within a team
- Ability to work without direct supervision and follow procedural guidelines
- Ability to advise and support customers at all levels within organisation
- Ability to handle many different tasks at once through planning and organising workload
- Be accurate and reliable
- Able to fulfil the health requirements of the post as identified in the Job Description, considering any reasonable adjustments recommended by Occupational Health.
- Ability to be on site and work in various locations throughout the network of services provided by Calderdale and Huddersfield NHS Foundation Trust.
Desirable
- Enthusiastic and committed to make changes which will deliver benefits in patient care
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Demonstrate good written skills in application form
- Educated to GCSE Maths & English or equivalent A to C
- Commitment to continuing professional development
Desirable
- Microsoft Office qualification/experience
- Educated to Degree Level or above
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Detailed Knowledge of Microsoft packages (including Excel), SQL and other Windows Applications
- Experience of managing or using information
- Experience of data/information analysis and presentation techniques
- Experience of using or developing specialist reporting tools i.e. Qlik products or similar BI product(s)
- Proven ability to handle numbers and to provide analysis of sensitive information from system databases.
- In-depth knowledge of the data used to support day-to-day workings of a health or social care environment recognising how this can be used to support management decisions and the planning of services
- Awareness of confidentiality and security standards associated with patient information systems.
Desirable
- Experience of Extracting information from Qlik Products, SQL and other databases
- Knowledge of other specialist reporting tools i.e SPC charts and quality improvement
- A track record of leadership, performance improvement and organisational change
- Awareness of information systems used within the NHS
- Working knowledge of measurement for improvement techniques, including Cerner, DATIX.
- An understanding of the business structures within Business Intelligence Team, THIS and CHFT.
- In-depth understanding of national and regulatory targets
COMMUNICATION AND RELATIONSHIPS
Essential
- Personable and articulate and able to meet deadlines
- Excellent communication and organisational skills
- Ability to work on own initiative and within a team
- Ability to work without direct supervision and follow procedural guidelines
- Ability to advise and support customers at all levels within organisation
- Ability to handle many different tasks at once through planning and organising workload
- Be accurate and reliable
- Able to fulfil the health requirements of the post as identified in the Job Description, considering any reasonable adjustments recommended by Occupational Health.
- Ability to be on site and work in various locations throughout the network of services provided by Calderdale and Huddersfield NHS Foundation Trust.
Desirable
- Enthusiastic and committed to make changes which will deliver benefits in patient care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
The Health Informatics Service
Unit 13 Ainleys Industrial Estate, Ainley Bottom
Elland
HX5 9JP
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)
