Job summary
An exciting opportunity has arisen for someone to join our friendly work from home validation team.
The post holder will work as part of a team validating the patient pathway for patients on an elective care pathway. The focus of this role will be to improve data quality to ensure that the patient pathway is accurate and delays to planned care minimised. After an initial training period the post holder may be expected to work from home.
Main duties of the job
The post holder will work as part of a team validating the patient pathway for patients on an outpatient appointment waiting list. The focus of this role will be to improve data quality to ensure that the patient pathway is accurate and delays to planned care minimised. After an initial training period the post holder will be expected to work from home.
About us
We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
Interrogation of multiple clinical system programs (EPR, EDMS, PASweb) and using information provided on the system to make sure that discrepancies in a patients pathway are corrected.
Investigate and take the appropriate action where pathways are incomplete to support timely patient care, as directed by the team supervisor or team leader.
To assist in the creation of weekly reports ensuring any errors recorded on the patient pathway system are amended as directed by the team leader.
To provide patient level detail where clinical assessment is required.
Alert team leader/supervisor to any patients where appointment delay may be a cause for clinical concern.
To participate fully in team meetings and suggest and implement improvements to ways of working within own area.
To develop and maintain effective working relationships with colleagues and other staff groups within the Trust and external organisations, ensuring that a professional, efficient and courteous service is provided.
To assist the Team Leader/ Supervisor with the training of new staff members as part of their Induction Programme, and to shadow and mentor new starters during their training period.
This job description is intended as an outline of the duties of the post; it is not exhaustive and is subject to change following discussions with the post holder.
Job description
Job responsibilities
Interrogation of multiple clinical system programs (EPR, EDMS, PASweb) and using information provided on the system to make sure that discrepancies in a patients pathway are corrected.
Investigate and take the appropriate action where pathways are incomplete to support timely patient care, as directed by the team supervisor or team leader.
To assist in the creation of weekly reports ensuring any errors recorded on the patient pathway system are amended as directed by the team leader.
To provide patient level detail where clinical assessment is required.
Alert team leader/supervisor to any patients where appointment delay may be a cause for clinical concern.
To participate fully in team meetings and suggest and implement improvements to ways of working within own area.
To develop and maintain effective working relationships with colleagues and other staff groups within the Trust and external organisations, ensuring that a professional, efficient and courteous service is provided.
To assist the Team Leader/ Supervisor with the training of new staff members as part of their Induction Programme, and to shadow and mentor new starters during their training period.
This job description is intended as an outline of the duties of the post; it is not exhaustive and is subject to change following discussions with the post holder.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- GCSE English & Maths required at Grades 9-3 (A*-D) or equivalent practical application and experience which can be demonstrated at interview
- Experience working with Trust systems such as EPR/PASWEB/EDMS
Desirable
- NVQ - Level 2 qualification e.g. Business & Admin or Customer service
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- IT literate with good keyboard skills
- Good interpersonal skills (Ability to provide support to others)
- Good organisation skills (ability to prioritise workload)
- Detailed knowledge of Microsoft applications including Word and Excel.
Desirable
- Minimum of 12 - 18 months experience in a Customer Service /Office
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Ability to demonstrate excellent communication skills
- Ability to demonstrate good organisational skills
- Awareness of confidentiality and security standards associated with patient information systems
- Team Working
Desirable
- Awareness of patient Appointment Booking systems eg. E-Referral / EPR/ PASWEB/EDMS
- Awareness of referral to treatment standards
- Basic knowledge of medical terminology
Person Specification
QUALIFICATIONS / TRAINING
Essential
- GCSE English & Maths required at Grades 9-3 (A*-D) or equivalent practical application and experience which can be demonstrated at interview
- Experience working with Trust systems such as EPR/PASWEB/EDMS
Desirable
- NVQ - Level 2 qualification e.g. Business & Admin or Customer service
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- IT literate with good keyboard skills
- Good interpersonal skills (Ability to provide support to others)
- Good organisation skills (ability to prioritise workload)
- Detailed knowledge of Microsoft applications including Word and Excel.
Desirable
- Minimum of 12 - 18 months experience in a Customer Service /Office
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Ability to demonstrate excellent communication skills
- Ability to demonstrate good organisational skills
- Awareness of confidentiality and security standards associated with patient information systems
- Team Working
Desirable
- Awareness of patient Appointment Booking systems eg. E-Referral / EPR/ PASWEB/EDMS
- Awareness of referral to treatment standards
- Basic knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
