Job summary
An exciting opportunity has arisen within the Diabetes Centre based at Calderdale Royal Hospital for a receptionist/administration assistant.
This is a permanent position and you will be responsible for the provision of a high standard reception service within their small outpatients department.
You will have administration experience along with a pleasant manner, excellent communication skills and a history of a customer and/or patient focused role. Previous NHS experience would be advantageous but is not essential.
The successful candidate will be based at Calderdale Royal Hospital and may be required to work at Huddersfield Royal Infirmary , if necessary.
Main duties of the job
You will be responsible for the reception of patients and visitors to the Diabetes Centre. This includes checking patients in for their appointments. You will also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department.
To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided, and to ensure the Trust is portrayed in a positive manner
You will be required to provide typing services both audio and copy typing, and expected to support clinical staff with general office administrative duties.
It would be advantageous if the applicant had experience of System One, EPR, audio typing and hold an IT qualification. However, this is not essential as training would be provided for the right candidate with a customer/patient facing background.
About us
We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
Detailed job description provided.
You will be responsible for the reception of patients and visitors to the Diabetes Centre. This includes checking patients in for their appointments. You will also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department.
To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided, and to ensure the Trust is portrayed in a positive manner
You will be required to provide typing services both audio and copy typing, and expected to support clinical staff with general office administrative duties.
It would be advantageous if the applicant had experience of System One, EPR, audio typing and hold an IT qualification. However, this is not essential as training would be provided for the right candidate with a customer/patient facing background.
Job description
Job responsibilities
Detailed job description provided.
You will be responsible for the reception of patients and visitors to the Diabetes Centre. This includes checking patients in for their appointments. You will also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department.
To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided, and to ensure the Trust is portrayed in a positive manner
You will be required to provide typing services both audio and copy typing, and expected to support clinical staff with general office administrative duties.
It would be advantageous if the applicant had experience of System One, EPR, audio typing and hold an IT qualification. However, this is not essential as training would be provided for the right candidate with a customer/patient facing background.
Person Specification
Qualifications / Training
Essential
- English & Math's GCSE grade 9-2 (A*-E) or equivalent
- RSA qualification or equivalent
- Reception/Admin/Clerical experience
- Willingness to attend CHFT in-house training
- Ability to undertake all mandatory training relevant to the post
Desirable
- ECDL or Admin/Customer Service NVQ
Knowledge, experience and expertise
Essential
- Relevant experience working in an office environment or reception area
- Competent in Word
- Typing/Word processing/keyboard skills
- Prior experience in a patient/customer facing setting
Desirable
- Competent in Excel, database systems
- Clinical data inputting
- Experience of NHS operating systems: EPR, PASWEB. Winscribe, System 1
- Previous NHS knowledge
- Knowledge of medical terminology
- Awareness of CHFT policies and procedures
Communication and relationships
Essential
- Good verbal and written communication skills
- Ability to deal with a wide range of people across all levels within the Trust
- Flexible and positive approach
- Ability to work well within a team
Person Specification
Qualifications / Training
Essential
- English & Math's GCSE grade 9-2 (A*-E) or equivalent
- RSA qualification or equivalent
- Reception/Admin/Clerical experience
- Willingness to attend CHFT in-house training
- Ability to undertake all mandatory training relevant to the post
Desirable
- ECDL or Admin/Customer Service NVQ
Knowledge, experience and expertise
Essential
- Relevant experience working in an office environment or reception area
- Competent in Word
- Typing/Word processing/keyboard skills
- Prior experience in a patient/customer facing setting
Desirable
- Competent in Excel, database systems
- Clinical data inputting
- Experience of NHS operating systems: EPR, PASWEB. Winscribe, System 1
- Previous NHS knowledge
- Knowledge of medical terminology
- Awareness of CHFT policies and procedures
Communication and relationships
Essential
- Good verbal and written communication skills
- Ability to deal with a wide range of people across all levels within the Trust
- Flexible and positive approach
- Ability to work well within a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
Calderdale Royal Hospital base but will be asked to transfer to HRI if needed
Salterhebble
Halifax
HX3 0PW
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)
