Calderdale and Huddersfield NHS Foundation Trust

Receptionist and Administration Assistant - Yorkshire Fertility

Information:

This job is now closed

Job summary

Yorkshire Fertility is a satellite IVF unit seeing 900 new referrals and 500 IVF cycles each year, linking in with a number of IVF units for their laboratory services.

The post will involve providing a friendly customer focused reception/clerical service to clients attending appointments at Yorkshire Fertility and to provide admin support to the service.

Main duties of the job

  • Deliver all reception and telephone duties in a courteous and friendly manner, including efficient and timely message taking and passing the call or message to the appropriate person
  • To maintain a smart and tidy appearance at all times in line with the Company dress code and uniform policy (uniform will be provided).
  • Book patients into appropriate clinics using electronic booking systems, for clinic, semen analysis and blood test appointments
  • Assist with the preparation and clearing of consultation rooms as required
  • Provide admin support as required for the service, including word processing, sending and receiving emails, production of spreadsheets using Excel, photocopying, filing, archiving, faxing, scanning
  • To register new patients and input accurate patient data on the IT systems ensuring that patient details are kept up-to-date.
  • Assist with the accurate filing of patient notes

About us

Calderdale and Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. The trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for delivery of service.

Details

Date posted

12 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time, Flexible working

Reference number

372-FSS2496

Job locations

Yorkshire Fertility

Broad Street Plaza

Halifax

HX1 1UB


Job description

Job responsibilities

  • To retrieve patient notes for all forthcoming clinics.
  • To deal with incoming email information from the central clinics and other NHS Trusts
  • To deal with Email queries from patients
  • Deal with internal and external post
  • Input data on to appropriate IT systems as required
  • Fire Warden duties
  • Report incidents in timely manner
  • To attend Admin and Clinical team meetings
  • Be willing to work flexibly.
  • To comply with the Human Fertilisation and Embryology Authoritys Code of Practice, the Care Standards Act 2008, the Care Standards Regulations 2010 and the Data Protection Act, with special reference to patient confidentiality.To keep the waiting areas tidy at all times.
  • Effective liaison with all internal and external organisations, including Estates, and Facilities Management teams
  • Ability to plan, prioritise and organise own workload, working to specific deadlines
  • Be willing to work flexibly
  • To comply with the Human Fertilisation and Embryology Authoritys Code of Practice, the Care Standards Act 2008, the Care Standards Regulations 2010 and the Data Protection Act, with special reference to patient confidentiality.
  • To attend Admin and Clinical team meetings
  • To keep the waiting areas tidy at all times
  • The job outline is not intended to be exhaustive and may be reviewed in the light of service changes with the post holder.

Job description

Job responsibilities

  • To retrieve patient notes for all forthcoming clinics.
  • To deal with incoming email information from the central clinics and other NHS Trusts
  • To deal with Email queries from patients
  • Deal with internal and external post
  • Input data on to appropriate IT systems as required
  • Fire Warden duties
  • Report incidents in timely manner
  • To attend Admin and Clinical team meetings
  • Be willing to work flexibly.
  • To comply with the Human Fertilisation and Embryology Authoritys Code of Practice, the Care Standards Act 2008, the Care Standards Regulations 2010 and the Data Protection Act, with special reference to patient confidentiality.To keep the waiting areas tidy at all times.
  • Effective liaison with all internal and external organisations, including Estates, and Facilities Management teams
  • Ability to plan, prioritise and organise own workload, working to specific deadlines
  • Be willing to work flexibly
  • To comply with the Human Fertilisation and Embryology Authoritys Code of Practice, the Care Standards Act 2008, the Care Standards Regulations 2010 and the Data Protection Act, with special reference to patient confidentiality.
  • To attend Admin and Clinical team meetings
  • To keep the waiting areas tidy at all times
  • The job outline is not intended to be exhaustive and may be reviewed in the light of service changes with the post holder.

Person Specification

Qualficiation

Essential

  • GCSE English and Maths at Grades 9-3 or Equivalent
  • Level 2 Qualification in Customer Service or Business Administration

Desirable

  • Word Processing RSA II or equivalent
  • ECDL or equivalent
  • Customer Service qualification

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential

  • Good keyboard skills (Word, Excel)
  • Experience of working in busy reception/office environment minimum of 12 months
  • Good standard of general education
  • A commitment to ongoing training and development
  • Understanding of Confidentiality and Data Protection
  • Email & electronic diary systems
  • Strong team working skills
  • Ability to prioritise
  • Use own initiative
  • Good organisational skills
  • Ability to work under pressure
  • Flexibility

Desirable

  • Experience of working within NHS and use of System one and PASweb
  • Experience of using busy switchboard system
  • Office and Secretarial Procedures
  • Office and Secretarial Procedures

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential

  • Good written and verbal skills
  • Ability to communicate at all levels internally and externally
  • Ability to work well in a team
Person Specification

Qualficiation

Essential

  • GCSE English and Maths at Grades 9-3 or Equivalent
  • Level 2 Qualification in Customer Service or Business Administration

Desirable

  • Word Processing RSA II or equivalent
  • ECDL or equivalent
  • Customer Service qualification

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential

  • Good keyboard skills (Word, Excel)
  • Experience of working in busy reception/office environment minimum of 12 months
  • Good standard of general education
  • A commitment to ongoing training and development
  • Understanding of Confidentiality and Data Protection
  • Email & electronic diary systems
  • Strong team working skills
  • Ability to prioritise
  • Use own initiative
  • Good organisational skills
  • Ability to work under pressure
  • Flexibility

Desirable

  • Experience of working within NHS and use of System one and PASweb
  • Experience of using busy switchboard system
  • Office and Secretarial Procedures
  • Office and Secretarial Procedures

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential

  • Good written and verbal skills
  • Ability to communicate at all levels internally and externally
  • Ability to work well in a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Yorkshire Fertility

Broad Street Plaza

Halifax

HX1 1UB


Employer's website

https://www.cht.nhs.uk (Opens in a new tab)


Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Yorkshire Fertility

Broad Street Plaza

Halifax

HX1 1UB


Employer's website

https://www.cht.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Clinical Manager

Gemma Abbott

gemma.abbott@cht.nhs.uk

01422361344

Details

Date posted

12 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time, Flexible working

Reference number

372-FSS2496

Job locations

Yorkshire Fertility

Broad Street Plaza

Halifax

HX1 1UB


Supporting documents

Privacy notice

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