Customer Service / Administrator Apprentice

Job description

Job responsibilities

The Apprenticeship Scheme is run in conjunction with a training provider to ensure that you are supported through a high-quality training programme.

Candidates must have a genuine interest in being an apprentice in the Trust.There are Level 2 and Level 3 Apprenticeship Opportunities. Eligibility for the level will depend on your Maths and English Qualifications which must be shown prior to employment.

Applicants must haverelevant experience to show good English, Maths and communication skills which can be demonstrated on the application form and at interview. To be eligible for Level 3 apprenticeships you mustpossess GCSEs or equivalent in English and Mathematics grade 3 -9, (A*-D, or equivalent)

You must take responsibility for your own learning.

You will be required to undertake the Intermediate Apprenticeship in Customer Service Level 2 or 3. Therefore, if you already possess this qualification you will not be eligible for the funding.

If you areshortlisted you will be required to attend an interview to check your suitability and commitment to commence an apprenticeship, if suitable, you will be placed on a Talent pool and then your details will be passed to the managers who have the vacancies as they occur. You will then be interview by the manager of the department, bear in mind you may be interviewed by more than one manager. Successful applicants will then be processed to commence work in the successful role. We have Customer Service Vacancies that occur on a frequent basis.

Please note:There is an eligibility criterion for government funded apprenticeships schemes that applies and therefore applicants must be aged 16 or over and have been resident in the UK/EU for the last three years. You must not hold a degree, level four qualification or above in a Business Administration and/or Customer Service related subject.

Person Specification

Qualifications

Essential

• Relevant experience to show good English, Maths and communication skills which can be demonstrated on the application form and at interview
• Good English skills and grammatically correct application
• Must not have qualifications at level 4 or higher in an admin or customer service related subject.

Desirable

• GSCE English grade 3 -9, (A*-D, or equivalent)
• GCSE Mathematics grade 3 -9, (A*-D, or equivalent)

Experience

Essential

• Experience of using computer systems
• Familiar with Microsoft office & keyboard skills

Desirable

• Using Microsoft office packages
• Experience of using Emails and the internet
• Experience of using Microsoft Excel

Training

Essential

• Willingness to complete the apprenticeship training
• Willingness to attend CHFT in-house training

Special Knowledge/ Expertise

Desirable

• A basic understanding of the NHS
• Awareness of databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Cross site

Huddersfield & Halifax

HD3 3QU

Employer's website

https://www.cht.nhs.uk (Opens in a new tab)