Job summary
We are looking to recruit a highly motivated individual to join our Reception/Admin Team based at Clockhouse, Elland. You will also be required to work flexibly across the admin sites from time to time to accommodate the needs of the service, supporting the team from a non-clinical perspective.
You must have excellent communication and customer service skills together with competent IT skills and excellent attention to detail.
You must be able to work under pressure and be able to meet deadlines.You will also be expected to help the department in maintaining high standards of health and safety. The department is open Monday to Friday, you must be flexible and able to cover the hours of operation.
Main duties of the job
- To provide a friendly customer focused reception/clerical service to both patients and staff at community sites (locality hubs).
- To provide administrative support to clinical teams as and when required.
- Work flexibly across community sites where necessary.
About us
Calderdale and Huddersfield NHS Foundation Trust is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of patient care. We have made significant changes in the way we work to meet the challenges of the changing NHS.
This as an exciting time for our continuing development and we are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviours.
Job description
Job responsibilities
- Deliver all reception, telephone and administrative duties in a courteous and friendly manner including efficient and timely message taking.
- Book patients into clinics using electronic booking systems, (SystmOne, Cerner EPR) and process discharge referrals.
- Responsibility for booking rooms within the health centre and assist with the preparation of meeting rooms as required.
- Liaising with parents/carers when ordering special equipment.
- Carry out fire warden duties for community sites.
- General administrative duties: including; processing discharge referrals, sending and receiving emails, photocopying, filing, archiving, scanning and handling other correspondence promptly and efficiently.
- Use a range of software programmes to produce, maintain and distribute documents, including reports, spreadsheets, databases and presentations.
- Communicate with patients, the public and staff from other parts of the trust on a wide range of issues; always presenting an efficient, courteous and empathetic manner.
- Order and take delivery of clinical and stationery supplies, including stock taking where necessary.
- Input data on to SystmOne and extract data from Cerner (EPR) as required.
- Liaise with, where appropriate, all internal and external organisations, (e.g. GPs, Facilities Management Contractor).
- Maintain strict confidentiality in conjunction with the Data Protection Act.
- Be willing to work flexibly.
Job description
Job responsibilities
- Deliver all reception, telephone and administrative duties in a courteous and friendly manner including efficient and timely message taking.
- Book patients into clinics using electronic booking systems, (SystmOne, Cerner EPR) and process discharge referrals.
- Responsibility for booking rooms within the health centre and assist with the preparation of meeting rooms as required.
- Liaising with parents/carers when ordering special equipment.
- Carry out fire warden duties for community sites.
- General administrative duties: including; processing discharge referrals, sending and receiving emails, photocopying, filing, archiving, scanning and handling other correspondence promptly and efficiently.
- Use a range of software programmes to produce, maintain and distribute documents, including reports, spreadsheets, databases and presentations.
- Communicate with patients, the public and staff from other parts of the trust on a wide range of issues; always presenting an efficient, courteous and empathetic manner.
- Order and take delivery of clinical and stationery supplies, including stock taking where necessary.
- Input data on to SystmOne and extract data from Cerner (EPR) as required.
- Liaise with, where appropriate, all internal and external organisations, (e.g. GPs, Facilities Management Contractor).
- Maintain strict confidentiality in conjunction with the Data Protection Act.
- Be willing to work flexibly.
Person Specification
Training
Essential
- Commitment to ongoing training and development
Desirable
- Office/administration specific training course(s)
QUALIFICATIONS / TRAINING
Essential
- Relevant experience to show good English, Maths and communication skills which can be demonstrated on the application form and at interview
- Good English skills and grammatically correct application
- Must not have qualifications at level 4 or higher in an admin or customer service related subject
Desirable
- Willingness to complete the apprenticeship training
- Willingness to attend CHFT in-house training
- GSCE English grade 3 -9, (A*-D, or equivalent)
- GCSE Mathematics grade 3 -9, (A*-D, or equivalent)
Experience
Essential
- Experience of working with the general public
- 12 months experience in an admin/customer service related role
- Good written and verbal skills
- Good keyboard skills (Word, Excel)
- Experience of working in a busy reception/office environment
Desirable
- Experience of working within NHS
Special Knowledge/ Expertise
Essential
- Understanding of Confidentiality and Data Protection
- Email and electronic diary systems
- Ability to communicate effectively at all levels
Desirable
- Knowledge of NHS or other public/voluntary sector bodies
Practical/Intellectual Skills/Personal Qualities
Essential
- Strong team working skills
- Good oral, verbal and written communication skills
- Good organisational skills
- Ability to work under pressure
- Flexibility
- Able to work on own and as part of a team, to prioritise workload and work to deadlines
Person Specification
Training
Essential
- Commitment to ongoing training and development
Desirable
- Office/administration specific training course(s)
QUALIFICATIONS / TRAINING
Essential
- Relevant experience to show good English, Maths and communication skills which can be demonstrated on the application form and at interview
- Good English skills and grammatically correct application
- Must not have qualifications at level 4 or higher in an admin or customer service related subject
Desirable
- Willingness to complete the apprenticeship training
- Willingness to attend CHFT in-house training
- GSCE English grade 3 -9, (A*-D, or equivalent)
- GCSE Mathematics grade 3 -9, (A*-D, or equivalent)
Experience
Essential
- Experience of working with the general public
- 12 months experience in an admin/customer service related role
- Good written and verbal skills
- Good keyboard skills (Word, Excel)
- Experience of working in a busy reception/office environment
Desirable
- Experience of working within NHS
Special Knowledge/ Expertise
Essential
- Understanding of Confidentiality and Data Protection
- Email and electronic diary systems
- Ability to communicate effectively at all levels
Desirable
- Knowledge of NHS or other public/voluntary sector bodies
Practical/Intellectual Skills/Personal Qualities
Essential
- Strong team working skills
- Good oral, verbal and written communication skills
- Good organisational skills
- Ability to work under pressure
- Flexibility
- Able to work on own and as part of a team, to prioritise workload and work to deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
Rainbow Centre
Rosemount Estate, Huddersfield Road
Elland
HX5 0EE
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)
