Job summary
2 x to cover Monday, Tuesday & Friday
2 x to cover Monday, Thursday & Friday
We are looking to appoint a Reception Clerk to support the day to day running of Outpatient Reception areas across Calderdale, Huddersfield and Todmorden, sites.
The post will require flexibility of working across all the sites to cover all reception areas within the Trust as and when required.
Main duties of the job
We are looking to appoint a Reception Clerk to support the day to day running of Outpatient Reception areas across Calderdale, Huddersfield and Todmorden sites.
The post will require flexibility of working across all the sites to cover all reception areas within the Trust as and when required.
The post holder will be expected to deal with a wide range of duties across Reception Services.
The post holder will be required to become fully competent in a range of reception duties as detailed in the Job Description.
They will be required to work in accordance with Trust and National standards, policies and procedures. The role will require the ability to work in an organised and efficient manner and the post holder must possess effective communication skills. The post holder needs to be able to provide an excellent service to both external and internal users of the service and to ensure that a complete, effective, and patient focused approach is maintained at all times with flexibility being an important component of the post.
About us
They will be required to work in accordance with Trust and National standards, policies and procedures. The role will require the ability to work in an organised and efficient manner and the post holder must possess effective communication skills. The post holder needs to be able to provide an excellent service to both external and internal users of the service and to ensure that a complete, effective, and patient focused approach is maintained at all times with flexibility being an important component of the post.
Job description
Job responsibilities
Work as part of a team to deliver the Service, to include but not limited to:-
- To present a polite, pleasant telephone manner at all times to ensure a gold star patient experience.
- Dealing with telephone, written ,electronic enquires from external and internal sources as appropriate
- To ensure that all messages left on any answer phone are dealt with promptly to ensure that all demographic details are accurately recorded, including NHS number, ethnicity, registered GP, referring GP and practice.
- To be responsible cancelling and re book appointments resulting from a patient initiated cancellation.
- To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet with the 18 week referral to treatment pathways.
- To assist in the booking of urgent new/ follow up appointments when necessary, ensuring all relevant information is enclosed, to actively contact patients to confirm appointment dates and time, to prioritise your workload on a daily basis.
- To proactively encourage the recording of mobile numbers to improve our text reminder service.
- To check the status of Outcomes to ensure all patient outcomes are recorded on the EPR system.
- To receive and book in patients for clinics on their arrival.
- To be responsible for booking transport for patients as necessary and notifying the transport department of any cancellations or changes when required.
- To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic/reception issues.
- This job description is intended as an outline of the duties of the post; it is not exhaustive and is subject to change following discussions with the post holder. Full training will be given to the successful candidate.
Job description
Job responsibilities
Work as part of a team to deliver the Service, to include but not limited to:-
- To present a polite, pleasant telephone manner at all times to ensure a gold star patient experience.
- Dealing with telephone, written ,electronic enquires from external and internal sources as appropriate
- To ensure that all messages left on any answer phone are dealt with promptly to ensure that all demographic details are accurately recorded, including NHS number, ethnicity, registered GP, referring GP and practice.
- To be responsible cancelling and re book appointments resulting from a patient initiated cancellation.
- To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet with the 18 week referral to treatment pathways.
- To assist in the booking of urgent new/ follow up appointments when necessary, ensuring all relevant information is enclosed, to actively contact patients to confirm appointment dates and time, to prioritise your workload on a daily basis.
- To proactively encourage the recording of mobile numbers to improve our text reminder service.
- To check the status of Outcomes to ensure all patient outcomes are recorded on the EPR system.
- To receive and book in patients for clinics on their arrival.
- To be responsible for booking transport for patients as necessary and notifying the transport department of any cancellations or changes when required.
- To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic/reception issues.
- This job description is intended as an outline of the duties of the post; it is not exhaustive and is subject to change following discussions with the post holder. Full training will be given to the successful candidate.
Person Specification
Qualifications
Essential
- Educated to GCSE Maths & English or equivalent grades 9-3 (A*-D)
Desirable
- Customer focused training already undertaken
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- An awareness of the importance of maintaining patient confidentiality at all times.
- Experience of working within in a customer focused setting.
- Excellent computer skills with knowledge of Microsoft packages
- Good organisational skills
- Be innovative and proactive
- To be able to ensure Quality Assurance throughout the Service Delivery process
- Be goal oriented to ensure work is processed to targets set by management and in line with agreed processes and procedures, ensuring maximum productivity and quality is achieved
- Ability to maintain a satisfactory level of attendance
- Highly motivated
- Helpful manner
- Previous clerical experience in an office/admin/reception environment
Desirable
- Experience of working within an office based NHS setting
- Knowledge the Cerner EPR system including Knowledge of the booking process
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Good communication and written skills
- Ability to work effectively as part of a team to deliver the service
Person Specification
Qualifications
Essential
- Educated to GCSE Maths & English or equivalent grades 9-3 (A*-D)
Desirable
- Customer focused training already undertaken
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- An awareness of the importance of maintaining patient confidentiality at all times.
- Experience of working within in a customer focused setting.
- Excellent computer skills with knowledge of Microsoft packages
- Good organisational skills
- Be innovative and proactive
- To be able to ensure Quality Assurance throughout the Service Delivery process
- Be goal oriented to ensure work is processed to targets set by management and in line with agreed processes and procedures, ensuring maximum productivity and quality is achieved
- Ability to maintain a satisfactory level of attendance
- Highly motivated
- Helpful manner
- Previous clerical experience in an office/admin/reception environment
Desirable
- Experience of working within an office based NHS setting
- Knowledge the Cerner EPR system including Knowledge of the booking process
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Good communication and written skills
- Ability to work effectively as part of a team to deliver the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
Calderdale/Huddersfield/Todmorden
Huddersfield/ Calderdale/Todmorden
HD3 3EA
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)
