Job summary
An exciting opportunity has arisen within the Medical Division for a Directorate Support Manager. This new exciting role will be supporting the Acute Medicine directorate management team as well as the wider Medical Division with a primary focus on supporting workforce management, day-to-day operational troubleshooting and monitoring elective activity e.g. RTT, validation and maintaining KPI's.
You will need to be a good team player with excellent interpersonal and communication skills. There is significant scope in the role for professional development and the opportunity to contribute and lead on key trust wide projects on behalf of the Divisional Management Team.
Main duties of the job
The post-holder will provide day-to-day operational support and assist with service level management across the Acute Directorate and wider Medical Division.
The role requires an individual who can bring NHS and/or private sector health management experience with demonstrable evidence of implementing service level strategies along with successful delivery challenging access and financial performance.
Within the role the key focus areas will include:
- Workforce management (sickness monitoring, return to work discussions, daily staffing for safe service provision)
- Monitoring performance withing elective services
- Supporting incident and complaint investigations
The role is across two sites (Huddersfield Royal Infirmary and Calderdale Royal Hospital).
About us
The Acute Directorate is led by a triumvirate team of Clinical Director & General/Operational Managers and a team of Matrons covering Acute Medicine, Elderly Care and Diabetes services.
Job description
Job responsibilities
Please refer to the job description for the main responsibilities of the role or ask any questions to the contact person.
Job description
Job responsibilities
Please refer to the job description for the main responsibilities of the role or ask any questions to the contact person.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- BTEC Certificate in Management or equivalent
Desirable
- Business administration qualification, eg, NVQ 3
- Knowledge of PRINCE principles
Experience
Essential
- Substantial experience of working within a healthcare setting
- Experience of working within a waiting times/performance
- Significant experience and working knowledge of medical staffing rotas including prospective cover and emergency duty cover
- Significant experience and working knowledge of staffing rotas
- Previous experience of problem solving
- Ability to use a range of Microsoft Office and 365 packages
- Experienced user of all Patient Administration and Clinical Systems
Desirable
- Previous experience of working with clinical teams to support understanding of RTT
- Experience in admin/clinical validation
- Experience in Quality Improvement
- Experience of process mapping
Practical/Intellectual Skills/Personal Qualities
Essential
- Able to demonstrate skills in implementing change within a performance agenda
- Ability to work under pressure, to tight deadlines and with frequent interruptions
- Ability to analyse and interpret complex data
- Able to deal with people in a sensitive, objective and articulate manner
- Excellent Organisational skills
- Excellent interpersonal skills (verbal and written) and communication skills to liaise with all disciplines both on the telephone, in person and in writing
- To demonstrate the ability to plan and delegate in order to contribute to the provision of an efficient and timely service to the Trust
- Knowledge of the National 18 week RTT Programme & Cancer Pathway
- Knowledge of the implications on trust wide performance relating to RTT & Cancer Pathway
- Knowledge and experience of EWTD and LTFT
Desirable
- Knowledge of a detailed understanding of the process flow from non-admitted to admitted in relation to RTT
- Knowledge of the relevance and importance of Quality Management Systems (QMS)
- Understanding of the NHS Operating framework
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- BTEC Certificate in Management or equivalent
Desirable
- Business administration qualification, eg, NVQ 3
- Knowledge of PRINCE principles
Experience
Essential
- Substantial experience of working within a healthcare setting
- Experience of working within a waiting times/performance
- Significant experience and working knowledge of medical staffing rotas including prospective cover and emergency duty cover
- Significant experience and working knowledge of staffing rotas
- Previous experience of problem solving
- Ability to use a range of Microsoft Office and 365 packages
- Experienced user of all Patient Administration and Clinical Systems
Desirable
- Previous experience of working with clinical teams to support understanding of RTT
- Experience in admin/clinical validation
- Experience in Quality Improvement
- Experience of process mapping
Practical/Intellectual Skills/Personal Qualities
Essential
- Able to demonstrate skills in implementing change within a performance agenda
- Ability to work under pressure, to tight deadlines and with frequent interruptions
- Ability to analyse and interpret complex data
- Able to deal with people in a sensitive, objective and articulate manner
- Excellent Organisational skills
- Excellent interpersonal skills (verbal and written) and communication skills to liaise with all disciplines both on the telephone, in person and in writing
- To demonstrate the ability to plan and delegate in order to contribute to the provision of an efficient and timely service to the Trust
- Knowledge of the National 18 week RTT Programme & Cancer Pathway
- Knowledge of the implications on trust wide performance relating to RTT & Cancer Pathway
- Knowledge and experience of EWTD and LTFT
Desirable
- Knowledge of a detailed understanding of the process flow from non-admitted to admitted in relation to RTT
- Knowledge of the relevance and importance of Quality Management Systems (QMS)
- Understanding of the NHS Operating framework
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
