Berkshire Healthcare Foundation Trust

Administrator

The closing date is 18 November 2025

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Job summary

Berkshire Healthcare has an exciting part-time opportunity for an Administrator to join the Musculoskeletal Physiotherapy Outpatient team. This post will predominantly be based at Wokingham Hospital but will also include some hours at Foundation House / St Marks Hospital. You will be joining a friendly and supportive team, who are pro-active in ensuring a high standard of service within MSK Physio across Berkshire.

We are looking for candidates with excellent customer service and communication skills, a flexible approach, and who are competent at multi-tasking. Good IT skills are essential, and you must be able to demonstrate the ability to work on your own as well as working in collaboration with others.

You will be responsible for the management of patient referrals and appointments whilst creating an efficient and compassionate environment for our patients.

Main duties of the job

  • Act as primary point of contact for MSK patients and visitors attending the department

  • Take responsibility for digital referral management and patient bookings.

  • Variety of specific admin tasks including phone and email support, with patient focus at the forefront of our role.

  • Liaising with other departments and services to support and assist patients as needed, such as interpreting services.

  • Collecting data and statistics to assist management in guiding the service direction.

  • Working flexibly in response to the needs of the patients, service and physiotherapists.

  • Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

11 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum, pro rata (inc. of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS1123

Job locations

Wokingham Hospital

Wokingham

RG41 2RE


Job description

Job responsibilities

The must haves for you to be considered for this role:

  • Excellent written and oral communication skills.
  • Good computer skills across Microsoft and database software.
  • Ability to organise and prioritiseworkload.
  • An approachable and helpful persona with the ability to empathise.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job description

Job responsibilities

The must haves for you to be considered for this role:

  • Excellent written and oral communication skills.
  • Good computer skills across Microsoft and database software.
  • Ability to organise and prioritiseworkload.
  • An approachable and helpful persona with the ability to empathise.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications/Training

Essential

  • NVQ3 or equivalent qualification/experience
  • Basic knowledge of administration and/or office procedures
  • Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
  • Knowledge and experience of using a variety of software programmes/packages
  • Knowledge and understanding of the post and Trust

Knowledge, Skills & Abilities

Desirable

  • Good interpersonal, communication and reporting skills
  • Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
Person Specification

Education/Qualifications/Training

Essential

  • NVQ3 or equivalent qualification/experience
  • Basic knowledge of administration and/or office procedures
  • Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
  • Knowledge and experience of using a variety of software programmes/packages
  • Knowledge and understanding of the post and Trust

Knowledge, Skills & Abilities

Desirable

  • Good interpersonal, communication and reporting skills
  • Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Wokingham Hospital

Wokingham

RG41 2RE


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Wokingham Hospital

Wokingham

RG41 2RE


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Physiotherapy Administrator

Joanne Chesney

joanne.chesney@berkshire.nhs.uk

03003655678

Details

Date posted

11 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum, pro rata (inc. of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS1123

Job locations

Wokingham Hospital

Wokingham

RG41 2RE


Supporting documents

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