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Berkshire Healthcare Foundation Trust

Administrator

The closing date is 16 July 2025

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Job summary

Receptionist/Administrator - Band 3

Days: 4 days to be agreed between Monday - Friday

Hours: 4 hours per day 0830-1230 or 0900-1300, 4 days per week. 16 hours per week.

This is an opportunity to join an enthusiastic and skilled workforce with a great team spirit. Berkshire Community Dental Service has 7 clinics ranging from Newbury to Langley and over 40 members of staff. The service treats patients with additional needs including children, people with learning and physical disabilities and the elderly.

Main duties of the job

  • You will act as first point of contact with the department by receiving patients and visitors to the dental clinic

  • You will provide administrative support to the clinic including answering the phone, responding to messages, scheduling of appointments, typing correspondence, compiling and distribution of standard letters.

  • You will deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.

  • You will be proficient in the use of Microsoft Office software and will be expected to use the electronic patient dental software.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,883 to £26,958 a year per annum (inc. of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS1033

Job locations

Langley Health Centre

Common Road

Slough

SL3 8LE


Job description

Job responsibilities

The must haves for you to be considered for this role:

  • Good communication skills
  • Calm and sympathetic manner with patients, families and carers.
  • A team player

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Bridget Hudson on 0118 904 1520/07780 673 330, wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job description

Job responsibilities

The must haves for you to be considered for this role:

  • Good communication skills
  • Calm and sympathetic manner with patients, families and carers.
  • A team player

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Bridget Hudson on 0118 904 1520/07780 673 330, wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications/Training

Essential

  • NVQ3 or equivalent qualification/experience
  • Basic knowledge of administration and/or office procedures
  • Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
  • Knowledge and experience of using a variety of software programmes/packages

Knowledge, Skills & Abilities

Essential

  • Good interpersonal, communication and reporting skills
  • Ability to empathise, be supportive and sensitive to the needs of others. Ability to demonstrate tact, diplomacy and empathy when working with patients, relatives and carers
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
  • Good time management skills
  • To be discreet and recognise the need for confidentiality
  • High level of literacy
  • Excellent verbal and written communication skills
  • Ability to remain calm and deliver tasks under pressure

Desirable

  • Experience of management of handling of cash and procedures
  • Ability to deal with difficult conversations and challenging situations
Person Specification

Education/Qualifications/Training

Essential

  • NVQ3 or equivalent qualification/experience
  • Basic knowledge of administration and/or office procedures
  • Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
  • Knowledge and experience of using a variety of software programmes/packages

Knowledge, Skills & Abilities

Essential

  • Good interpersonal, communication and reporting skills
  • Ability to empathise, be supportive and sensitive to the needs of others. Ability to demonstrate tact, diplomacy and empathy when working with patients, relatives and carers
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
  • Good time management skills
  • To be discreet and recognise the need for confidentiality
  • High level of literacy
  • Excellent verbal and written communication skills
  • Ability to remain calm and deliver tasks under pressure

Desirable

  • Experience of management of handling of cash and procedures
  • Ability to deal with difficult conversations and challenging situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Langley Health Centre

Common Road

Slough

SL3 8LE


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Langley Health Centre

Common Road

Slough

SL3 8LE


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Dental Service Manager

Tracy Bullen

Tracy.Bullen@berkshire.nhs.uk

07584800888

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,883 to £26,958 a year per annum (inc. of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS1033

Job locations

Langley Health Centre

Common Road

Slough

SL3 8LE


Supporting documents

Privacy notice

Berkshire Healthcare Foundation Trust's privacy notice (opens in a new tab)