Job summary
Clinical Nurse Advisor
Band: 6
Location: District Nursing, Upton Hospital, Slough
We are looking for a dedicated and experienced Clinical Nurse Advisor to join our Community Nursing Triage Telephone Support team - the central point of access for community nursing referrals across Slough, Windsor, and Maidenhead.
In this role, you will provide clinical advice and triage to patients, carers, and healthcare professionals, helping to ensure individuals receive the right care at the right time. You will support the referral process by assessing clinical needs, offering advice, making appropriate referrals, and signposting to relevant services.
You'll work closely with referral coordinators and multidisciplinary teams, using your clinical expertise and community nursing experience to deliver a high standard of care and ensure effective service access.
You will provide clinical triage and support over the phone to healthcare professionals and patients, use clinical judgement to assess needs and ensure safe, appropriate onward referral or advice, offer professional advice in a courteous, supportive, and efficient manner and work as part of a responsive and collaborative team to manage community nursing referrals.
This is an exciting opportunity to make a difference in a fast-paced, patient-focused triage service. If you have a strong community nursing background and a passion for delivering excellent care, we would love to hear from you.
Main duties of the job
- Act as a central clinical contact for triaging Community Nursing referrals, providing safe, effective clinical advice and decision-making.
- Work collaboratively with admin staff to manage referrals and escalate complex cases appropriately.
- Maintain professional registration, up-to-date clinical skills, and adherence to NMC Code of Conduct.
- Communicate clinical information clearly and professionally with service users and nursing staff to ensure continuity of care.
- Use active listening, critical thinking, and clinical judgement to prioritise calls and caseloads during high-demand periods.
- Accurately record patient information using the RIO system and report incidents via the DATIX system in line with Trust policy.
- Participate in audits, training, supervision, and personal development activities to maintain high clinical standards.
- Ensure compliance with all Trust policies, including health and safety, incident reporting, data confidentiality, and mandatory training.
- Support service improvement by contributing to protocol development and ongoing review of triage processes.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
*Applications for this role will be considered on a first come first serve basis and we may close the vacancy early if the right candidate is found.
Job description
Job responsibilities
The 3/4 must haves for you to be considered for this role: Experience of working in a customer focussed environment Well-developed written and verbal communication skills with all range of people An understanding and knowledge of community services Ability to prioritise workload and remain calm whilst working in a pressurised environment
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Team Lead on 07717 695105 (Karen Archer) karen.archer@berkshire.nhs.uk who will be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The 3/4 must haves for you to be considered for this role: Experience of working in a customer focussed environment Well-developed written and verbal communication skills with all range of people An understanding and knowledge of community services Ability to prioritise workload and remain calm whilst working in a pressurised environment
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Team Lead on 07717 695105 (Karen Archer) karen.archer@berkshire.nhs.uk who will be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- Registered Nurse
- Current NMC Registration
- IT Knowledge and accurate keyboard skills
Desirable
Continuous Professional Development
Essential
- Willingness to undertake further training and development Evidence of ongoing professional development
Previous Experience
Essential
- Community Nursing Experience
Knowledge, Skills & Abilities
Essential
- Experience of working in a customer focussed environment
- Well-developed written and verbal communication skills
- Able to communicate effectively with patients / carers / healthcare professionals and team members
- Able to demonstrate use of own initiative in ever changing circumstances
- Evidence of effective team working
- Able to demonstrate an understanding and knowledge of community services
- Ability to prioritise workload and remain calm whilst working in a pressurised environment
- Ability to demonstrate and show evidence of effective clinical skills as per BHFT Band 6 competencies
- Ability to identify risks
- Ability to work autonomously
- Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the Hub
- Ability to deal with patient referrals including those with complex needs
- Ability to identify risks and act accordingly with regard to safety of patients and others
- Ability to receive and act on developmental feedback
- Cultural/diversity awareness and evidence of a non-discriminatory approach
- Positive and enthusiastic approach to work and challenging situations
Additional Requirements
Essential
- Ability to undertake flexible working
- Valid UK driving licence
- Access to a car
Person Specification
Education/Qualifications/Training
Essential
- Registered Nurse
- Current NMC Registration
- IT Knowledge and accurate keyboard skills
Desirable
Continuous Professional Development
Essential
- Willingness to undertake further training and development Evidence of ongoing professional development
Previous Experience
Essential
- Community Nursing Experience
Knowledge, Skills & Abilities
Essential
- Experience of working in a customer focussed environment
- Well-developed written and verbal communication skills
- Able to communicate effectively with patients / carers / healthcare professionals and team members
- Able to demonstrate use of own initiative in ever changing circumstances
- Evidence of effective team working
- Able to demonstrate an understanding and knowledge of community services
- Ability to prioritise workload and remain calm whilst working in a pressurised environment
- Ability to demonstrate and show evidence of effective clinical skills as per BHFT Band 6 competencies
- Ability to identify risks
- Ability to work autonomously
- Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the Hub
- Ability to deal with patient referrals including those with complex needs
- Ability to identify risks and act accordingly with regard to safety of patients and others
- Ability to receive and act on developmental feedback
- Cultural/diversity awareness and evidence of a non-discriminatory approach
- Positive and enthusiastic approach to work and challenging situations
Additional Requirements
Essential
- Ability to undertake flexible working
- Valid UK driving licence
- Access to a car
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
