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Berkshire Healthcare Foundation Trust

Mental Health Support Worker

Information:

This job is now closed

Job summary

Interviews are due to be held on 13 June 2025.

The role of the Mental Health Support Worker (Band 3) within a crisis resolution and home treatment is about helping service user who are under the service or those who are contacting the service for the first time.

The ideal candidate will be a caring, responsive, empathic person who can provide support and reassurance to service users who contact service.

This role will enable to candidate to gain experience interacting with service users with both common and complex clinical presentations. The ideal candidate will have an opportunity to further develop their knowledge of mental health care and develop their skills when working with service users undergoing a mental health crisis. CRHTT East is a very flexible and supportive place to work.

Successful candidates will be expected to work office hours.

Main duties of the job

  • The post holder will work as part of a team of nurses, doctors, support workers, social workers, administrative staff.

  • The post holder will be involved in the delivery of care for patients in a mental health crisis either by face to face visits or over the phone

  • The post holder will provide emotional support for individual in distress and support the team in carrying out risk assessment and risk management plans for the patients

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust site

Details

Date posted

21 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,883 to £26,958 a year per annum (inc. of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-MHS662-B

Job locations

Church Hill House

51-52 Turing Drive

Bracknell

RG12 7FR


Job description

Job responsibilities

The "must haves" for this role:

  • Experience working in an acute mental health setting or have a psychology degree
  • Be caring and have empathy towards people going through a mental health crisis
  • A clean, valid driving license and access to a car
  • Ability to work as a team and have a flexible approach

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Lorraine Dune on 07946733526 or email: lorraine.dune@berkshire.nhs.uk who'll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job description

Job responsibilities

The "must haves" for this role:

  • Experience working in an acute mental health setting or have a psychology degree
  • Be caring and have empathy towards people going through a mental health crisis
  • A clean, valid driving license and access to a car
  • Ability to work as a team and have a flexible approach

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Lorraine Dune on 07946733526 or email: lorraine.dune@berkshire.nhs.uk who'll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications/Training

Essential

  • Good general education including GCSE maths and English or equivalent
  • NVQ 3 or equivalent qualification/experience

Continuous Professional Development

Essential

  • Evidence of continued professional development

Previous Experience

Essential

  • Previous knowledge and experience of working in a care environment and with service users who have complex mental health needs

Desirable

  • Previous experience working in a crisis resolution/home treatment team

Knowledge, Skills & Abilities

Essential

  • Knowledge of care related procedures and practices
  • Basic level of healthcare knowledge, clinical observations and the Mental Health Act
  • Good interpersonal, communication, observation and reporting skills
  • Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
  • Ability to use a practical problem solving approach in everyday situations
  • Basic IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
  • Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position

Desirable

  • Psychology degree or other relevant psychology training which can provide a knowledge base and skills for people experiencing a mental health crisis

Additional Requirements

Essential

  • Ability to travel to multiple sites
Person Specification

Education/Qualifications/Training

Essential

  • Good general education including GCSE maths and English or equivalent
  • NVQ 3 or equivalent qualification/experience

Continuous Professional Development

Essential

  • Evidence of continued professional development

Previous Experience

Essential

  • Previous knowledge and experience of working in a care environment and with service users who have complex mental health needs

Desirable

  • Previous experience working in a crisis resolution/home treatment team

Knowledge, Skills & Abilities

Essential

  • Knowledge of care related procedures and practices
  • Basic level of healthcare knowledge, clinical observations and the Mental Health Act
  • Good interpersonal, communication, observation and reporting skills
  • Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
  • Ability to use a practical problem solving approach in everyday situations
  • Basic IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
  • Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position

Desirable

  • Psychology degree or other relevant psychology training which can provide a knowledge base and skills for people experiencing a mental health crisis

Additional Requirements

Essential

  • Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Church Hill House

51-52 Turing Drive

Bracknell

RG12 7FR


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Church Hill House

51-52 Turing Drive

Bracknell

RG12 7FR


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Service Manager

Lorraine Dune

lorraine.dune@berkshire.nhs.uk

07946733526

Details

Date posted

21 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,883 to £26,958 a year per annum (inc. of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-MHS662-B

Job locations

Church Hill House

51-52 Turing Drive

Bracknell

RG12 7FR


Supporting documents

Privacy notice

Berkshire Healthcare Foundation Trust's privacy notice (opens in a new tab)