Job summary
INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only
We have a great opportunity for a Team Administrator/Receptionist to join our Community Paediatrics Team. The role is based at Upton Hospital, Fir Tree House, with an opportunity for flexible working hours.
We are looking for someone with proven administration experience who will be able to take on administration responsibilities such as manging electronic mail inboxes, making and answering telephone calls with service users, management of referrals, ordering medical and stationery supplies, covering reception and general admin tasks.
You will be joining an excellent team who can only be described as one big happy family, who work very hard to seamlessly support the children, families and supporting services. We operate in alignment with the Trust values of working together, caring for our services users, and we are committed to providing a first-class service to our children and families.
Main duties of the job
-
To independently provide comprehensive administrative support inclusive of referrals, ECHA requests, booking appointments, internal and external telephone calls, sending out correspondence, filing, updating patient records, discharge, and archiving.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role:
Previous knowledge and experience of working in an office and/or customer care environment.
Experience in secretarial/administrative work, undertaking a full range of administrative duties.
Ability to work effectively as part of a team, to be able to work unsupervised and on your own initiative, in addition to being able to manage your own workload.
Intermediate keyboard skills and the ability to use IT packages such as Word, Outlook, Teams and Excel, and experience of using software packages.
Being reliable and having a good sense of humour is a must.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call Indy Malhi on 07774 609441 or email: indy.malhi@berkshire.nhs.uk wholl be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The must haves for this role:
Previous knowledge and experience of working in an office and/or customer care environment.
Experience in secretarial/administrative work, undertaking a full range of administrative duties.
Ability to work effectively as part of a team, to be able to work unsupervised and on your own initiative, in addition to being able to manage your own workload.
Intermediate keyboard skills and the ability to use IT packages such as Word, Outlook, Teams and Excel, and experience of using software packages.
Being reliable and having a good sense of humour is a must.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call Indy Malhi on 07774 609441 or email: indy.malhi@berkshire.nhs.uk wholl be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- Evidence of good standard of education, having GCSE-O'level or equivalent in English Language and Maths
- NVQ3 or equivalent qualification/experience
Desirable
- European Computer Driving License / MS Academy or relevant experience.
2.Continuous Professional Development
Desirable
- To attend and contribute to staff meetings and forums, supervision sessions, training courses, seminars, and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings and take responsibility for personal and professional development.
- Responsibility for developing the role and the services provided.
Previous Experience
Essential
- Previous knowledge and experience of working in an office and/or customer care environment
- Experience in secretarial / administrative work, undertaking a full range of administrative duties, including minute-taking.
- Experience in reception work
Desirable
- Experience of NHS working
- Experience of supervision of junior staff
Knowledge, Skills & Abilities
Essential
- Intermediate keyboard skills and the ability to communicate through IT, using packages such as Word, Outlook, Teams and Excel
- Knowledge and experience of using a variety of software programmes/packages
Desirable
- Ability to maintain confidentiality
- Time Management and prioritisation skills.
- Ability to empathise, be supportive and sensitive to the needs of others.
- Ability to use a practical problem-solving approach in everyday situations.
Communication Skills
Essential
- Good interpersonal skills allowing the post holder to work constructively with colleagues, in a team and also independently
- Intermediate telephone communication skills
- Good command of the English language including English grammar
Additional Requirements
Essential
- Ability to work flexibly as required, with the ability to travel independently between locations should the need arise
Desirable
- Able to work with a high degree of autonomy to deliver service outcomes in a timely manner.
Person Specification
Education/Qualifications/Training
Essential
- Evidence of good standard of education, having GCSE-O'level or equivalent in English Language and Maths
- NVQ3 or equivalent qualification/experience
Desirable
- European Computer Driving License / MS Academy or relevant experience.
2.Continuous Professional Development
Desirable
- To attend and contribute to staff meetings and forums, supervision sessions, training courses, seminars, and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings and take responsibility for personal and professional development.
- Responsibility for developing the role and the services provided.
Previous Experience
Essential
- Previous knowledge and experience of working in an office and/or customer care environment
- Experience in secretarial / administrative work, undertaking a full range of administrative duties, including minute-taking.
- Experience in reception work
Desirable
- Experience of NHS working
- Experience of supervision of junior staff
Knowledge, Skills & Abilities
Essential
- Intermediate keyboard skills and the ability to communicate through IT, using packages such as Word, Outlook, Teams and Excel
- Knowledge and experience of using a variety of software programmes/packages
Desirable
- Ability to maintain confidentiality
- Time Management and prioritisation skills.
- Ability to empathise, be supportive and sensitive to the needs of others.
- Ability to use a practical problem-solving approach in everyday situations.
Communication Skills
Essential
- Good interpersonal skills allowing the post holder to work constructively with colleagues, in a team and also independently
- Intermediate telephone communication skills
- Good command of the English language including English grammar
Additional Requirements
Essential
- Ability to work flexibly as required, with the ability to travel independently between locations should the need arise
Desirable
- Able to work with a high degree of autonomy to deliver service outcomes in a timely manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
