Referral Co-ordinator

Job summary

We are based at Wokingham Hospital, and process referrals for community services.

These referrals come by either phone or email and are processed onto a clinical platformcreating a referral for the relevant service.

Referrals received by phone are taken by administrators and these calls can also be forAdult Social Care, Children's Mental Health and general enquires.

Email referrals are managed by a Triage Team who pre screen and pass the referrals to aprocessing queue managed by administrators.

The service operates between 08.00-18.00 Monday to Friday.

There may be some opportunities to work from home after initial training, but staff are stillrequired to work from the office as needed and at least once per week. Candidates musthave a compatible home internet provider, Hyperoptic is not compatible with our soft phonesystem.Basic IT equipment will be provided.

This post will require staff to be able to access the office at Wokingham Hospital.

Main duties of the job

• To receive incoming Health, Social and Children's Mental Health referrals for communityservices collecting supporting information from the referrer, client, and other agencies tocomplete the relevant contact assessment.
• You will need to be able to collect accurate and efficient recording of referrals on RIO andAdastra (clinical platforms)
• Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.
• Answer the telephone and provide caller with information requested / record referral details for processing.
• Good communication skills
• Effective team working
• Attend all statutory and mandatory training required for this role.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites