Job summary
We have an exciting opportunity for someone with technical skills and excellent customer service to join our team as an Endpoint Support Engineer.
Working in the technical support team, alongside our IT service desk, IT infrastructure teams and other IM&T colleagues to provide seamless, timely and friendly technical support service to our colleagues.
Berkshire Healthcare is a Community and Mental Health Trust, providing clinical services across Berkshire and beyond, this role requires the post holder to work in different locations and involves traveling to varioussites daily this includes sites outside of Berkshire where trust provides services.
Where required provide "out of hours support" on a rota-based system to frontline clinical services.
Main duties of the job
The post holder will provide transportation, installation, maintenance and technical support for Laptops, Desktops, Printers, iPhones, iPads, docking stations and support Windows, Office 365 and other IT systems used by Berkshire Healthcare.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The must haves:
- Educated to degree level or a minimum of three years equivalent experience.
- Microsoft Certified Professional or equivalent level of knowledge
- At least two years experience in an IT support environment
- Experience of Microsoft Intune
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Robin Brown on 07814983360
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The must haves:
- Educated to degree level or a minimum of three years equivalent experience.
- Microsoft Certified Professional or equivalent level of knowledge
- At least two years experience in an IT support environment
- Experience of Microsoft Intune
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Robin Brown on 07814983360
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- Educated to degree level or a minimum of three years equivalent experience
- Microsoft Certified Professional or equivalent level of knowledge
Desirable
- Foundation Certificate for ITIL Service Management
- Project Management certification
Continuous Professional Development
Essential
- Evidence of continuous personal and professional development
Desirable
- Understanding of project management techniques
Previous Experience
Essential
- At least two years' experience in an IT support environment
- Experience of Microsoft Intune
Additional Requirements
Essential
- Full U K Driving Licence and access to own car with ability to travel to multiple sites daily
Person Specification
Education/Qualifications/Training
Essential
- Educated to degree level or a minimum of three years equivalent experience
- Microsoft Certified Professional or equivalent level of knowledge
Desirable
- Foundation Certificate for ITIL Service Management
- Project Management certification
Continuous Professional Development
Essential
- Evidence of continuous personal and professional development
Desirable
- Understanding of project management techniques
Previous Experience
Essential
- At least two years' experience in an IT support environment
- Experience of Microsoft Intune
Additional Requirements
Essential
- Full U K Driving Licence and access to own car with ability to travel to multiple sites daily
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
