Receptionist / Administrator

Job summary

Please note the PayScale currently in use in Agenda for Change 2023/2024. We will update the 2024/2025 PayScale once confirmed.

4-6 MONTHS FIXED TERM

ARC Receptionist - Administrator based in the Assessment and Rehabilitation Centre (ARC) St Marks Hospital Maidenhead.

Full time 37.5 hours/week Monday - Friday (Part-time/job share will be considered)

We look forward to welcoming an administrator/receptionist to our friendly team.

The Administration and Clerical team are the first point of contact for patients accessing our services and are valued staff members that are fundamental in supporting the clinical staff.

If you are efficient in prioritising your own workload, working flexibly across roles, supporting others learning within a team and enjoy patient contact, and liaising with outside agencies, this role could be for you.

Other tasks will include but not limited to document management and dealing with incoming post and queries. You will also have a responsibility for supporting the Clinicians with the organisation of their clinical and patient related activities.

The post will be based at St Marks Hospital, Maidenhead though some cross site working may be required. There is free parking on all sites.

Please note - there may be potential for this post to become permanent following a service restructure.

Main duties of the job

• To be responsible for managing the administrative tasks relating to the ARC/Community rehab Service, assisting the Team Leads and Operational Manager in the overall smooth running of the service. This includes booking/cancelling appointments within agreed wait times, responding to telephone calls, manning reception.

• To be responsible for the receiving of patient referrals, scanning and inputting details onto the patient record system - RiO - in a timely and accurate manner.

• To be responsible for dealing with patients, the public, General Practitioner, or other Health Professionals enquiries about the progress of referrals and always maintain a helpful and professional approach.

• To be the first point of contact for welcoming patients attending the Outpatient Department. This includes allaying fears and anxieties that patients may have and organising on-going appointments.

• To be based at the ARC St Marks Hospital Maidenhead, but the post-holder will need to support across all 3 of our sites (St Marks Hospital Maidenhead, Upton Hospital Slough, and Community Physiotherapy Bracknell) when cover for annual leave, sickness, and other service requirements may be needed.

• To communicate effectively both verbally and non-verbally.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.