Job summary
This a great opportunity to work with Windsor, Ascot and Maidenhead (WAM) mental health locality. The post holder will co-ordinate and manage all administrative aspects of the WAM PCN Team and CMHT. The post holder will lead and coordinate a service that is integrated with Primary Care and Community Voluntary Sector and ensure there is regular liaison with other services across the Trust.
The post holder will have a key role in linking BHFT Mental Health services across the Trust with PCNs and Frimley Health and Care Integrated system (ICS) partners.
The post holder will ensure that there are effective systems in place to collect and report information as required for performance reporting and evidence compliance with performance and quality standards.
Main duties of the job
- To oversee the clinical work of the team, ensuring that cases are allocated appropriately and in a timely way, ensuring that a high standard of assessment, care planning and risk assessment is in place.
- To manage any waiting lists effectively and oversee performance management of clinical processes.
- To ensure staff are operational within their competency and ensure that staff at all levels have access to clinical support when needed.
- To be conversant with a variety of mental health services, primary care and secondary services.
- To develop and or contribute to a clinical governance plan for the team and implement clinical audit to improve services.
- To ensure quality outcome measures are in place and evidenced.To ensure electronic records are maintained by the team to a high standard using RIO and other systems.
- To ensure that the team administrators are performing at a high or accepted standard of practice and offer supervision and guidance as appropriate.
- To promote effective relationships between the services and users of the service.
- To be proficient in operating IT systems within the Trust and to ensure that all relevant information including email is communicated to other members of staff.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.
Job description
Job responsibilities
The must haves for this role:
- Demonstrable experience of managing difficult situations with service users that have complex mental health conditions and challenging behaviours
- Experience working with primary care and community mental health teams.
- Excellent interpersonal, influencing and communication skills and the ability to engage clinicians and other stakeholder groups in change, development and improvement
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with highly distressing circumstances
- Experience in interpreting data related to healthcare performance and using this to come up with strategies to improve quality and efficiency in service delivery
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If you're someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Polite Tshuma, Senior Manager for WAM on 07476 681686 or email: polite.tshuma@berkshire.nhs.uk who'll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The must haves for this role:
- Demonstrable experience of managing difficult situations with service users that have complex mental health conditions and challenging behaviours
- Experience working with primary care and community mental health teams.
- Excellent interpersonal, influencing and communication skills and the ability to engage clinicians and other stakeholder groups in change, development and improvement
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with highly distressing circumstances
- Experience in interpreting data related to healthcare performance and using this to come up with strategies to improve quality and efficiency in service delivery
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If you're someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Polite Tshuma, Senior Manager for WAM on 07476 681686 or email: polite.tshuma@berkshire.nhs.uk who'll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications
Essential
- Relevant short courses/training/certification, for example in business or administrative skills.
Desirable
- Business or Administrative qualification (NVQ 4 in Business & Administration or equivalent)
Previous Experience
Essential
- Significant experience of working in a business or administrative role, coordinating and implementing a range of business administration processes.
- Excellent knowledge and experience of using a variety of IT packages (such as MS Office) and other electronic systems (RiO, ESR, Dragon Software, etc.)
- Experience of supervision of staff including performance and absence management.
- Substantial experience of managing data for performance and reporting purposes
Knowledge & Skills
Essential
- Demonstrable in-depth knowledge of a range of business and administrative practices.
- Advanced keyboard skills ensuring a high level of concentration, accuracy and speed
- Excellent organisational and skills with ability to plan and prioritise workload
- Ability to produce professional documentation to a high standard
- Ability to empathise, be supportive and sensitive to the needs of others
- Ability to use a practical problem solving approach in everyday situations
- Work effectively within a team and manage others' workload
- Able to communicate with a wide range of stakeholders - patients, public, clinical and managerial, both written and verbal
- Ability to embrace and quickly adapt to new technologies and new ways of working
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines
Additional Requirements
Essential
- Ability and willingness to travel independently between locations when required
Person Specification
Education/Qualifications
Essential
- Relevant short courses/training/certification, for example in business or administrative skills.
Desirable
- Business or Administrative qualification (NVQ 4 in Business & Administration or equivalent)
Previous Experience
Essential
- Significant experience of working in a business or administrative role, coordinating and implementing a range of business administration processes.
- Excellent knowledge and experience of using a variety of IT packages (such as MS Office) and other electronic systems (RiO, ESR, Dragon Software, etc.)
- Experience of supervision of staff including performance and absence management.
- Substantial experience of managing data for performance and reporting purposes
Knowledge & Skills
Essential
- Demonstrable in-depth knowledge of a range of business and administrative practices.
- Advanced keyboard skills ensuring a high level of concentration, accuracy and speed
- Excellent organisational and skills with ability to plan and prioritise workload
- Ability to produce professional documentation to a high standard
- Ability to empathise, be supportive and sensitive to the needs of others
- Ability to use a practical problem solving approach in everyday situations
- Work effectively within a team and manage others' workload
- Able to communicate with a wide range of stakeholders - patients, public, clinical and managerial, both written and verbal
- Ability to embrace and quickly adapt to new technologies and new ways of working
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines
Additional Requirements
Essential
- Ability and willingness to travel independently between locations when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.