Mobile Data & Billing Administrator

Job summary

This role can be done from our primary office in Reading or working from home. Hours are 9-5.

The candidate should have experience with the use of office 365 products such as Outlook and Excel/Word.

Evidence of personal development (training courses)

Logical and methodical approach to working, good communication skills and ability to work alone and as part of a wider team.

Our Trust's vision is 'To be recognised as the leading community and mental health service provider by our staff, patients and partners.'

Our values are:

• Caringfor and about you is our top priority

• Committedto providing good quality, safe services

• workingTogetherwith you to develop innovative solutions

Main duties of the job

To undertake and manage Mobile Provider Monthly Reporting, including total types of device type, split by tariffs and individual data usage to highlight issues of inappropriate use. This may involve discussions with the user and their line manager to ascertain reasons for high usage.

To be responsible for tracing & recovery of unused mobile devices that have not contacted the management system in 30+ days.

To be responsible for tracing & recovery of unused mobile devices that have zero tariff usage within 30 days (Calls, data and SMS).

To be responsible for the continued accuracy of our Mobile Device Assets using mobile provider's portal and BHFT's mobile management system.

To work with mobile technician regarding tariff changes or service changes to the tariff with mobile provider.

Working with the team to pick calls from the queue and triage them where appropriate to either deal directly if appropriate (admin based requests) vs assigning to mobile technicians and ensuring the right priority and description are clear. This may involve talking with users who logged the request or other teams who passed the request to the mobile team.

About us

Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

• Flexible working options to support work-life balance.
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites