Job summary
We are based at Wokingham Hospital, and process referrals for community services.
These referrals come by either phone or email and are processed onto a clinical platform
creating a referral for the relevant service.
Referrals received by phone are taken by administrators and these calls can also be for
Adult Social Care, Children's Mental Health and general enquires.
Email referrals are managed by a Triage Team who pre screen and pass the referrals to a processing queue managed by administrators.
The service operates between 08.00-18.00 Monday to Friday.
There may be some opportunities to work from home after initial training, but staff are still
required to work from the office as needed and at least once per week. Basic IT equipment will be provided.
This post will require staff to be able to access the office at Wokingham Hospital.
Main duties of the job
- To receive incoming Health, Social and Children's Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment.
- You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)
- Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.
- Answer telephone and provide caller with information requested / record referral details for processing.
- Good communication skills
- Effective team working
- Attend all statutory and mandatory training required for this role
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training
Essential
- An NVQ level 3 qualification or equivalent
- Excellent computer skills (ECDL or a willingness to undertake) relevant to role
- A working knowledge of Microsoft products including Excel, Word and Outlook at Intermediate or advanced level
- GCSE English and Maths grade C and above.
Continuous Professional Development
Essential
- Willingness to complete all Statutory and Mandatory training including all updates
- Willingness to undertake further personal and professional development
Previous Experience
Essential
- Experience of work within a health or social care setting
- Ability to share and teach knowledge and skills
- Experience of dealing with the public in a sensitive manner and an awareness of diversity in the community
Desirable
- Good knowledge of the needs of vulnerable adults and their carers.
Knowledge, Skills & Abilities
Essential
- An ability to be able to deal with sensitive or difficult issues over the phone
- Highly developed organisational skills with a good attention to detail and the ability to be able to prioritise
- An ability to work under pressure and use own initiative
- An ability to work independently but also refer appropriately for advice and assistance
- To have accurate data input skills
- Have a caring approach with a positive attitude
- Flexible approach in order to meet the needs of the service
- Maintain confidentiality at all times
Person Specification
Education/Qualifications/Training
Essential
- An NVQ level 3 qualification or equivalent
- Excellent computer skills (ECDL or a willingness to undertake) relevant to role
- A working knowledge of Microsoft products including Excel, Word and Outlook at Intermediate or advanced level
- GCSE English and Maths grade C and above.
Continuous Professional Development
Essential
- Willingness to complete all Statutory and Mandatory training including all updates
- Willingness to undertake further personal and professional development
Previous Experience
Essential
- Experience of work within a health or social care setting
- Ability to share and teach knowledge and skills
- Experience of dealing with the public in a sensitive manner and an awareness of diversity in the community
Desirable
- Good knowledge of the needs of vulnerable adults and their carers.
Knowledge, Skills & Abilities
Essential
- An ability to be able to deal with sensitive or difficult issues over the phone
- Highly developed organisational skills with a good attention to detail and the ability to be able to prioritise
- An ability to work under pressure and use own initiative
- An ability to work independently but also refer appropriately for advice and assistance
- To have accurate data input skills
- Have a caring approach with a positive attitude
- Flexible approach in order to meet the needs of the service
- Maintain confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
