Job summary
Berkshire Health Care Foundation Trust (BHFT) are offering an exciting opportunity to work in an Administrative Role within BHFT's Patient Safety Team, who are responsible for reviewing and investigating incidents within BHFT to ensure improvement and learning is applied across the organisation. The post holder will work alongside but not exclusively with our Inquest Manager to ensure reports, statements and evidence for HM Coroners NHS resolutions and partner organisations are prepared, collated, and delivered on time.
We are therefore looking for a flexible, highly motivated, and resourceful administrator to join our team. The ideal candidate will have excellent organisational skills, the ability to build excellent working relationships with a wide variety of people at all levels and administrative experience. Within the role you will undertake a variety of administrative tasks to help our Patient Safety Team and Inquest Manager ensure that reports are provided to our Internal and external partners in a prompt and timely way.
Experience of working in the NHS is not essential but would be advantageous.
Main duties of the job
The post holder will provide a high level of administrative support and maintain effective office processes and procedures within the Patient Safety Team with particular focus (but not exclusively) on:
- Inquest Management
- Clinical Concerns
- Litigation Claims
In addition, the successful candidate will work flexibly as required within the wider Patient Safety Team to gain a greater understanding of the Patient Safety Incident Response Framework (PSIRF) and how this is applied in Berkshire Health Care Foundation Trust.
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role:
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases.
- Experience of RiO patient focused computer system
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload.
- Ability to use own initiative and apply a practical problem-solving approach in everyday situations.
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others.
- Demonstrates an awareness of diversity in the community.
- Demonstrates an enthusiastic and flexible approach.
- Demonstrates excellent customer care and telephone skills.
- Ability to apply attention to detail.
- Knowledge of administration and/or office procedures
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties.
- Educated to GCSE Grade C, including English and Maths
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Derek Mitchell on 07866134147 or email: derek.mitchell@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The must haves for this role:
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases.
- Experience of RiO patient focused computer system
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload.
- Ability to use own initiative and apply a practical problem-solving approach in everyday situations.
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others.
- Demonstrates an awareness of diversity in the community.
- Demonstrates an enthusiastic and flexible approach.
- Demonstrates excellent customer care and telephone skills.
- Ability to apply attention to detail.
- Knowledge of administration and/or office procedures
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties.
- Educated to GCSE Grade C, including English and Maths
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Derek Mitchell on 07866134147 or email: derek.mitchell@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training
Essential
- Knowledge of administration and/or office procedures
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
- Educated to GCSE Grade C, including English and Maths
Continuous Professional Development
Essential
- Willing to undertake personal development
Previous Experience
Essential
- Previous Knowledge or experience of working in an office and/or customer care environment, Undertaking administrative duties
Knowledge, Skills & Abilities
Essential
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates excellent customer care and telephone skills
- Ability to apply attention to detail
Desirable
- Experience of RiO patient focused computer system
Person Specification
Education/Qualifications/Training
Essential
- Knowledge of administration and/or office procedures
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
- Educated to GCSE Grade C, including English and Maths
Continuous Professional Development
Essential
- Willing to undertake personal development
Previous Experience
Essential
- Previous Knowledge or experience of working in an office and/or customer care environment, Undertaking administrative duties
Knowledge, Skills & Abilities
Essential
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates excellent customer care and telephone skills
- Ability to apply attention to detail
Desirable
- Experience of RiO patient focused computer system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
