Job summary
The Co-ordinator works independently and is the pivotal role for the Berkshire West Children and Young People in Care Team. The Co-ordinator is responsible for the health assessment process and provides a comprehensive secretarial support role for the team.
The post holder is the first point of contact for multi agency professionals including social care, Children and young People in Care and foster carers and will involve the handling of highly confidential and distressing information on a regular basis.
To support the Consultants and co-ordinate the Initial Health Assessment Clinics at Erlegh House, University of Reading.
Main duties of the job
- Due to the complex nature of this role the post holder must be able to use a high level of persuasion and be able to negotiate between social workers, health professionals and foster carers .The post holder must be willing to use own initiative and act independently upon their decisions and must be able to meet deadlines. The post holder will need to be highly motivated and personally resilient due to the often distressing information received
- The post holder will be required to work autonomously to ensure a high quality service and will be responsible for organising their own daily workload as well as arranging and organising the Initial Health Clinics
- To be responsible for organising Initial Health assessments within the timescale set out in National recommended guidelines (Department of Health 2015)
- To liaise and negotiate with social care regarding appointments and to inform relevant outside multi agency professionals of details
- Liaising with out of area providers to arrange Initial Health Assessment appointments and to negotiate the return of the completed reports within specified time frames
- To liaise with and update Children and Young People in Care Clinical Team on an ongoing basis
- To be responsible for ensuring all essential information is received from social services. To interpret and act upon the information received and either organise an Initial Health Assessment or take further action by following the escalation process
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role:
- Excellent communication skills.
- Excellent organisational skills.
- Strong ability regarding attention to detail.
- Good team player
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Fiona Nyquist on 07758 666198 or email: Fiona.nyquist@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The must haves for this role:
- Excellent communication skills.
- Excellent organisational skills.
- Strong ability regarding attention to detail.
- Good team player
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Fiona Nyquist on 07758 666198 or email: Fiona.nyquist@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications
Essential
- NVQ4 or equivalent qualification/experience
- Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)
- RSA II /III or other relevant Qualification or experience
Training
Essential
- Able to demonstrate awareness of own learning needs
Previous Experience
Essential
- Secretarial and administrative experience
- Evidence of team working
- Evidence of organisational ability
- Experience of software packages including Word, Excel
- Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties
Desirable
- Experience in health sector administration
Knowledge, Skills & Abilities
Essential
- Data inputting skills
- Able to communicate effectively at all levels, both verbally and in writing.
- Ability to work as part of a multi-disciplinary team.
- Excellent telephone manner.
- Accurate word processing skills
- Good typing skills
- Able to demonstrate awareness of strict confidentiality
- Proficient in Excel
- Proficient in Outlook and Teams
- Ability to work unsupervised
- Ability to manage deadlines.
- Effective organisational skills
- Positive attitude towards patients and colleagues
- Flexibility to learn
Desirable
- Knowledge of medical and nursing terminology
Additional Requirements
Essential
- Ability to travel to multiple sites
- Flexible approach to work and working hours
- Able to adapt to changing circumstances
- Friendly helpful manner
- Personal Resilience
- Enthusiastic approach to challenging role.
Person Specification
Education/Qualifications
Essential
- NVQ4 or equivalent qualification/experience
- Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)
- RSA II /III or other relevant Qualification or experience
Training
Essential
- Able to demonstrate awareness of own learning needs
Previous Experience
Essential
- Secretarial and administrative experience
- Evidence of team working
- Evidence of organisational ability
- Experience of software packages including Word, Excel
- Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties
Desirable
- Experience in health sector administration
Knowledge, Skills & Abilities
Essential
- Data inputting skills
- Able to communicate effectively at all levels, both verbally and in writing.
- Ability to work as part of a multi-disciplinary team.
- Excellent telephone manner.
- Accurate word processing skills
- Good typing skills
- Able to demonstrate awareness of strict confidentiality
- Proficient in Excel
- Proficient in Outlook and Teams
- Ability to work unsupervised
- Ability to manage deadlines.
- Effective organisational skills
- Positive attitude towards patients and colleagues
- Flexibility to learn
Desirable
- Knowledge of medical and nursing terminology
Additional Requirements
Essential
- Ability to travel to multiple sites
- Flexible approach to work and working hours
- Able to adapt to changing circumstances
- Friendly helpful manner
- Personal Resilience
- Enthusiastic approach to challenging role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
