Job summary
The In Reach Patient Flow Coordinator is a key part of the In Reach Service, working in a patient facing, ward-based role at the Royal Berkshire Hospital. They will work under the direction of the In Reach Team and in conjunction with ward multi-disciplinary teams (MDT). They will assist with the planning and implementation of patient discharge to Community Hospital, as well as aiding general flow of patients through the hospital.
In Reach service is operating Monday to Sunday between 0800-1800 on weekday and 0800-1300 on the weekend.
Main duties of the job
- Liaise with a number of stakeholders to ensure measures are in place to facilitate a safe discharge.
- To have an overview and understanding of the capacity of the teams and the community beds to improve the flow into the community services helping to reduce delays and hospital length of stay.
- Involvement in difficult and complex conversations regarding capacity with service users and stakeholders, including senior clinicians in a professional manner, responsible for delivering bad news if demand outweighs capacity.
- To be the point of liaison with all professionals involved in service users care including primary, secondary, South Central Ambulance Service, community services, carers, and other relevant groups.
The "must haves" for this role:
- Good general education including GCSE English and Maths (or equivalent)
- NVQ4 or NVQ3 or recognised certificate in office administration or equivalent experience
- Experience of providing clinical support in a health or social care environment at Band 3 or above
- Experience of multi-professional working including MDT care planning.
- Able to lead a process of care planning, pulling together complex information from a variety of sources and creating a shared document.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
The trust employs almost 5,000 people over more than 100 sites and community settings across Windsor & Maidenhead, Slough, Bracknell Forest, Wokingham, Reading and West Berkshire.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
As an inclusive employer, we value diversity and are proud to be a Stonewall 100 Top Employer. Whatever your background or individual needs, at Berkshire Healthcare you'll be supported by friendly and professional managers to succeed.
These are the values that we live by at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.
Person Specification
Education/Qualifications/Training
Essential
- Good general education including GCSE English and Maths (or equivalent
- NVQ4 or NVQ3 or recognised certificate in office administration or equivalent experience
Desirable
- International Computer Driving Licence (ICDL) and/or competence in the use of Microsoft Word, Excel, Powerpoint, Access and Outlook
Additional Requirements
Essential
- Ability to travel to multiple sites
Continuous Professional Development
Essential
- Evidence of continued role development
Previous Experience
Essential
- Experience of providing clinical support in a health or social care environment at Band 3 or above
- Understand the Health and social care agenda
- Experience of multi-professional working including MDT care planning.
- Experience of working with Community Health, primary care, and social care to ensure holistic and co-ordinated care plannin
- Experience of providing confidential administrative support to a complex and varied service
- Ability to work in a high pressured environment and be able to multitask effectively
- Experience of using patient databases e.g., RiO, EMIS, Adastra, IBIS and robust information sharing between them
Desirable
- Able to lead a process of care planning, pulling together complex information from a variety of sources and creating a shared document.
Knowledge and skills
Essential
- Have a sound understanding of NHS-wide initiatives and experience of responding positively to ensure local implementation
- Sound understanding and experience of working with robust information governance frameworks including information sharing across agencies
- Ability to provide constructive opinions and views on ideas for service improvement
- A proven record of being able to work within set timeframes working to priorities and deadlines.
- The ability to plan and co-ordinate activities and changes to systems or standards
- Flexible approach to the planning and co-ordination of patient pathways to ensure maximum use of clinical time.
- Methodical and logical approach to work prioritisation and planning
- planning Pro-active approach with the ability to use own initiative
- Able to identify when to seek support
- Ability to work as part of a team
- Excellent telephone manner
- Advanced keyboard skills with experience of setting up and accessing data systems
Person Specification
Education/Qualifications/Training
Essential
- Good general education including GCSE English and Maths (or equivalent
- NVQ4 or NVQ3 or recognised certificate in office administration or equivalent experience
Desirable
- International Computer Driving Licence (ICDL) and/or competence in the use of Microsoft Word, Excel, Powerpoint, Access and Outlook
Additional Requirements
Essential
- Ability to travel to multiple sites
Continuous Professional Development
Essential
- Evidence of continued role development
Previous Experience
Essential
- Experience of providing clinical support in a health or social care environment at Band 3 or above
- Understand the Health and social care agenda
- Experience of multi-professional working including MDT care planning.
- Experience of working with Community Health, primary care, and social care to ensure holistic and co-ordinated care plannin
- Experience of providing confidential administrative support to a complex and varied service
- Ability to work in a high pressured environment and be able to multitask effectively
- Experience of using patient databases e.g., RiO, EMIS, Adastra, IBIS and robust information sharing between them
Desirable
- Able to lead a process of care planning, pulling together complex information from a variety of sources and creating a shared document.
Knowledge and skills
Essential
- Have a sound understanding of NHS-wide initiatives and experience of responding positively to ensure local implementation
- Sound understanding and experience of working with robust information governance frameworks including information sharing across agencies
- Ability to provide constructive opinions and views on ideas for service improvement
- A proven record of being able to work within set timeframes working to priorities and deadlines.
- The ability to plan and co-ordinate activities and changes to systems or standards
- Flexible approach to the planning and co-ordination of patient pathways to ensure maximum use of clinical time.
- Methodical and logical approach to work prioritisation and planning
- planning Pro-active approach with the ability to use own initiative
- Able to identify when to seek support
- Ability to work as part of a team
- Excellent telephone manner
- Advanced keyboard skills with experience of setting up and accessing data systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
