Job summary
We are looking for a Digital Skills Trainer to support the Berkshire Healthcare Digital Transformation Programme, to develop and deliver a wide range of digital skills courses from our Microsoft Office 365 training Programme.
You will be responsible for the design and delivery of highly engaging learning content to improve the usage of our Microsoft Office 365 technologies across the Trust and partner organisations as well as developing and delivering training to organisation staff. You will design, develop, and update creative learning content and training packages up to an advanced level.
Using your specialist knowledge and experience you will advise on appropriate solutions to technical problems, and the best use of Microsoft Office 365 software and available technologies.
You will also maintain content within our 'always on' Microsoft Office 365 learning offer, as delivered via our internal website, you will also be supporting our enterprise-wide Microsoft Teams live Events and Teams Webinars.
This is a working from home/hybrid working role, however, you will be to attend face to face events, meetings and team days from the office or within the Berkshire region as and when required.
This position is full time 37.5 hours per week, Monday to Friday, however please do contact us if you are interested in the role but require flexible working around the working hours.
Main duties of the job
- Be responsible for developing and delivering Microsoft Office 365 application training enabling the upskilling of clinical and non-clinical colleagues in the use of Office 365 suite of applications, including Teams, Outlook, Word, Excel, Power Point, Planner, SharePoint, Bookings, Lists, Forms and One Drive.
- Be responsible for developing and delivering training and educational packages to support the self-sufficiency of colleagues in the using of devices and applications.
- Manage the e-learning catalogue of content within our internal website, ensuring that all content is regularly reviewed and updated.
- Bean expertfirstpoint of contact forhandling and resolvingdigital literacyquestions, arriving via the digital skills mailbox, help desk or other means.
- Regularly meet with IT help desk colleagues to understand current help calltypesand adjustourtrainingprogramsaccordingly.
- Regularly meet with colleagues responsible forour365 Tennentand the365-applicationsuite,to understandfuture developmentsarrivingfrom Microsoft and adjust training accordingly.
- Beour nominatedrepresentative,withinMicrosoft UserVoice and on theMicrosoft,Healthcare Champions tenant to better understand future developments,adjust trainingprograms accordinglyandfeedback oninitiativesthatbetter support theHealthcare toolsdelivered byMicrosoft.
- Bevocalwithinour Microsoft earlyadopterprogramsand feed back to Microsoftregularly.
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
- Regularly meet with our Microsoft account managers andassociatedMicrosoftprofessionalsto best promote Berkshire Healthcare.
- Proactively support Teams live event /webinar production and management, with the ambition that individual services will become self-sufficient in managing live events in the future.
- Workclosely alongside colleaguesfrom both the Clinical Digital Training Teams andClinical Education Teams to support them where needed andbenefit from shared training and education learning.
- Represent Berkshire Healthcare whilst attendingregional and nationalforums andshareinformation,learning andtrainingexperienceswith otherorganizations.
- Identify learning needs, desired aims, and objectives from the requestor for each learning module. Develop, implement, and evaluate material in response to the identified needs. Advise on innovative technical solutions to ensure design requirements are met.
- Design, develop and update creative eLearning content, using Adobe Creative Cloud, Captivate, Camtasia and other authoring tools. Plan and organise own workload to meet service priorities.
- Lead on the development and standardisation of learning concept designs aimed at Clinicians, Managers, Administrators, and corporate staff, to ensure solutions are fully accessible, visually engaging and appropriate to the learner audience.
- Maintain detailed awareness of, and take fully into account as necessary, any relevant statutory, internal, or external regulations, standards, and codes of good practice such as those relating to disability discrimination, security, quality, data protection, audit etc. i.e. Caldicott Principles and the Data Protection Act (1998). Ensuring these aspects are included in all e-learning content and regularly reviewed.
- Review and evaluate learning outcomes and customer feedback to identify and implement improvements to e-learning design and content.
- Collaborate with subject matter experts and clinical and non-clinical representatives to create effective learning solutions. Work with and support colleagues to ensure training and learning fits with the needs and requirements of our Digital Business TransformationProgramme.
- Participate in User Groups as required, providing regular briefings, presentations, demonstrations on learning development. To ensure feedback to issues is gathered and resolutions communicated effectively.
The must haves for this role:
- Microsoft Office Specialist (MOS) and/or Microsoft Certified Trainer. (MCT)
- Advanced level of proficiency in delivering and developing training in the use of the Office 365 suite of applications
- Excellent presentation and communication skills
- Relevant degree plus additional specialist knowledge
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Ankita Debray on 07866 145446 or email: Ankita.debray@berkshire,nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
- Regularly meet with our Microsoft account managers andassociatedMicrosoftprofessionalsto best promote Berkshire Healthcare.
- Proactively support Teams live event /webinar production and management, with the ambition that individual services will become self-sufficient in managing live events in the future.
- Workclosely alongside colleaguesfrom both the Clinical Digital Training Teams andClinical Education Teams to support them where needed andbenefit from shared training and education learning.
- Represent Berkshire Healthcare whilst attendingregional and nationalforums andshareinformation,learning andtrainingexperienceswith otherorganizations.
- Identify learning needs, desired aims, and objectives from the requestor for each learning module. Develop, implement, and evaluate material in response to the identified needs. Advise on innovative technical solutions to ensure design requirements are met.
- Design, develop and update creative eLearning content, using Adobe Creative Cloud, Captivate, Camtasia and other authoring tools. Plan and organise own workload to meet service priorities.
- Lead on the development and standardisation of learning concept designs aimed at Clinicians, Managers, Administrators, and corporate staff, to ensure solutions are fully accessible, visually engaging and appropriate to the learner audience.
- Maintain detailed awareness of, and take fully into account as necessary, any relevant statutory, internal, or external regulations, standards, and codes of good practice such as those relating to disability discrimination, security, quality, data protection, audit etc. i.e. Caldicott Principles and the Data Protection Act (1998). Ensuring these aspects are included in all e-learning content and regularly reviewed.
- Review and evaluate learning outcomes and customer feedback to identify and implement improvements to e-learning design and content.
- Collaborate with subject matter experts and clinical and non-clinical representatives to create effective learning solutions. Work with and support colleagues to ensure training and learning fits with the needs and requirements of our Digital Business TransformationProgramme.
- Participate in User Groups as required, providing regular briefings, presentations, demonstrations on learning development. To ensure feedback to issues is gathered and resolutions communicated effectively.
The must haves for this role:
- Microsoft Office Specialist (MOS) and/or Microsoft Certified Trainer. (MCT)
- Advanced level of proficiency in delivering and developing training in the use of the Office 365 suite of applications
- Excellent presentation and communication skills
- Relevant degree plus additional specialist knowledge
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Ankita Debray on 07866 145446 or email: Ankita.debray@berkshire,nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training
Essential
- A degree plus additional specialist knowledge acquired through experiences/courses, or equivalent relevant specialist experience.
- Certified Microsoft Office Specialist (MOS)
Desirable
- Certified Microsoft Trainer. (MCT)
Continuous Professional Development
Essential
- Evidence of high level of professional and personal development
Previous Experience
Essential
- Minimum of 1-year experience creating e-learning materials (sample material will be expected for review at interview)
Knowledge, Skills & Abilities
Desirable
- NHS experience and knowledge of the NHS
Person Specification
Education/Qualifications/Training
Essential
- A degree plus additional specialist knowledge acquired through experiences/courses, or equivalent relevant specialist experience.
- Certified Microsoft Office Specialist (MOS)
Desirable
- Certified Microsoft Trainer. (MCT)
Continuous Professional Development
Essential
- Evidence of high level of professional and personal development
Previous Experience
Essential
- Minimum of 1-year experience creating e-learning materials (sample material will be expected for review at interview)
Knowledge, Skills & Abilities
Desirable
- NHS experience and knowledge of the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
