Job summary
Are you looking for an exciting new role in a high performing and supportive team? Perhaps you are ready for your next challenge? We have a fantastic opportunity for a experienced Administrator to join the East Berkshire Urgent Community Response & Virtual Frailty Ward Team.
You will be a key member of team, providing administrative support to the multidisciplinary team, which includes a Consultant Geriatrician, Advanced Nurse Practitioners, Registered General Nurses, Paramedic Practitioner, Healthcare Assistants and Therapists. In addition, you will be working closely with the Senior Administrator in the review and streamlining processes and procedures across the service.
You will be a team player and work collaboratively with staff from all disciplines whilst maintaining high professional standards. You will ensure good communication and effective processes and procedures are maintained across the service.
The post holder will be required to work between 8am -4pm or 9am - 5pm., Monday to Friday. The role is based at The Cottage, St Marks Hospital, and staff parking is available on site
Main duties of the job
- Provide dedicated administrative support the East Berkshire Urgent Community Response & Virtual Frailty Ward Team: a team of doctors, nurses, paramedic practitioners, therapists and multi - therapists
- The post holder is expected to liaise effectively and professionally with all levels of staff, external organisations and the public, dealing with confidential information in an appropriate manner
- Ensure all office systems are maintained to a high standard, both electronic and hard copy, across the service, developing systems to ensure that services run smoothly through having well planned and organised administrative systems and processes in place.
- Work flexibly in response to service need across our multiple sites
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for you to be considered for this role:
- Able to work autonomously
- Ability to work under pressure, with excellent organisational and time management skills to prioritise work
- Good communication skills
- Word and excel literature.
- Enjoys team working
- If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
- We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required
- If you have any queries related to the role, please contact Joanne Edwards (UCR/VFW Administrator) on 07976 194543 or Kam Purewall(UCR/VFW Service Manager) on 07976228837
Job description
Job responsibilities
The must haves for you to be considered for this role:
- Able to work autonomously
- Ability to work under pressure, with excellent organisational and time management skills to prioritise work
- Good communication skills
- Word and excel literature.
- Enjoys team working
- If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
- We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required
- If you have any queries related to the role, please contact Joanne Edwards (UCR/VFW Administrator) on 07976 194543 or Kam Purewall(UCR/VFW Service Manager) on 07976228837
Person Specification
Education/Qualifications/Training
Essential
- NVQ3 or equivalent qualification
- Educated to GCSE Grade C (or equivalent), including English and Maths
Desirable
- IT certificate ECDL or equivalent
Continuous Professional Development
Desirable
- Evidence of self-development or training in admin or office practices.
Previous Experience
Essential
- Previous secretarial/administrator experience.
- Knowledge of emails, calendars, diaries and internet
- Knowledge/experience of working in an office and/or customer care environment undertaking administrative duties.
Desirable
- Previous NHS/experience in a similar role.
- Knowledge of Excel
Knowledge, Skills & Abilities
Essential
- Able to work in a team and be aware of efficient office working.
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others.
- Demonstrates an enthusiastic and flexible approach.
- Ability to work under pressure, time managements skills to prioritise work.
- Demonstrates good customer care and telephone skills with the ability to relay sensitive or complex medical information to ensure patients continued well-being.
- Ability to work effectively with colleagues and senior members of staff
- An ability to adapt to a challenging environment
- Able to develop and apply creative solutions to problems.
- Excellent organisational skills
- Able to manage and prioritise incoming and outgoing work, correspondence and emails.
- Demonstrates professional attitude to own work and the needs of others.
Desirable
- Experience with taking minutes.
Additional Requirements
Essential
- Ability to work within the Trust's Policies
- Able to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
- Self-motivated/Demonstrates an enthusiastic and flexible approach
- Ability to travel between Trust sites
- Ability to be flexible with working days/hours
Person Specification
Education/Qualifications/Training
Essential
- NVQ3 or equivalent qualification
- Educated to GCSE Grade C (or equivalent), including English and Maths
Desirable
- IT certificate ECDL or equivalent
Continuous Professional Development
Desirable
- Evidence of self-development or training in admin or office practices.
Previous Experience
Essential
- Previous secretarial/administrator experience.
- Knowledge of emails, calendars, diaries and internet
- Knowledge/experience of working in an office and/or customer care environment undertaking administrative duties.
Desirable
- Previous NHS/experience in a similar role.
- Knowledge of Excel
Knowledge, Skills & Abilities
Essential
- Able to work in a team and be aware of efficient office working.
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others.
- Demonstrates an enthusiastic and flexible approach.
- Ability to work under pressure, time managements skills to prioritise work.
- Demonstrates good customer care and telephone skills with the ability to relay sensitive or complex medical information to ensure patients continued well-being.
- Ability to work effectively with colleagues and senior members of staff
- An ability to adapt to a challenging environment
- Able to develop and apply creative solutions to problems.
- Excellent organisational skills
- Able to manage and prioritise incoming and outgoing work, correspondence and emails.
- Demonstrates professional attitude to own work and the needs of others.
Desirable
- Experience with taking minutes.
Additional Requirements
Essential
- Ability to work within the Trust's Policies
- Able to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
- Self-motivated/Demonstrates an enthusiastic and flexible approach
- Ability to travel between Trust sites
- Ability to be flexible with working days/hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
