Receptionist Administrator

Job summary

We look forward to welcoming a full time administrator/receptionist to our friendly team.

The Administration and Clerical team are the first point of contact for patients accessing our services and are valued staff members that are fundamental in supporting the clinical staff.

If you are efficient in prioritising your own workload, working flexibly across roles, supporting others learning within a team and enjoy patient contact, and liaising with outside agencies, this role could be for you.

Other tasks will include but not limited to document management and dealing with incoming post and queries. You will also have a responsibility for supporting the Clinicians with the organisation of their clinical and patient related activities.

The post will be based at St Marks Hospital, Maidenhead though some cross site working may be required. There is free parking on all sites.

Please contact Laura Spratley ARC Administrator on laura.spratley@berkshire.nhs.uk if you require further information or to discuss this role.

Main duties of the job

• To be responsible for managing the administrative tasks relating to the ARC/Community rehab Service, assisting the Team Leads and Operational Manager in the overall smooth running of the service. This includes booking/cancelling appointments within agreed wait times, responding to telephone calls, manning reception.

• To be responsible for the receiving of patient referrals, scanning and inputting details onto the patient record system - RiO - in a timely and accurate manner.

• To be responsible for dealing with patients, the public, General Practitioner, or other Health Professionals enquiries about the progress of referrals and always maintain a helpful and professional approach.

• To be the first point of contact for welcoming patients attending the Outpatient Department. This includes allaying fears and anxieties that patients may have and organising on-going appointments.

• To be based at the ARC St Marks Hospital Maidenhead, but the post-holder will need to support across all 3 of our sites (St Marks Hospital Maidenhead, Upton Hospital Slough, and Community Physiotherapy Bracknell) when cover for annual leave, sickness, and other service requirements may be needed.

• To communicate effectively both verbally and non-verbally.

About us

Berkshire Healthcare has a record of achievement and success that places us as one of the best performing Trusts in the country. We are rated 'Outstanding' by the CQC, we have a history of strong financial performance, and we have a highly skilledand engaged workforce. We aspire to be an outstanding organisation for everyone: our people, our patients, their families, and their carers.

For our people who work here that means we want Berkshire Healthcare to be a great place to work where everyone can thrive and grow. Some of the benefits of joining our team:

• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• Excellent learning and development opportunities
• Salary sacrifice scheme for a new car
• Generous maternity, paternity and adoption leave for eligible staff
• Advanced IT enablement and support
• Confidential telephone care service providing independent support and advice for staff.
• And so much more

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.