Phlebotomy Receptionist

Job summary

An exciting opportunity has arisen for an enthusiastic Band 2 Receptionist to join our CQC rated 'Outstanding' Trust, within our Phlebotomy Service

Based at West Berkshire Community Hospital, you will be working on Reception in a busy team, answering the phone, welcoming patients, and booking them in for their blood tests.

Shift patterns:

• 08:00hrs-16:00hrs
• Monday to Friday

Free parking is available on-site for our staff.

Main duties of the job

• Welcome patients to the Phlebotomy Unit in a courteous and helpful manner trying to allay fears and anxieties that they may have.
• To be responsible for dealing with patients, the public, General Practitioners, and other Health Professional's enquiries and maintain a helpful and professional approach at all times.
• The post holder will be responsible for making appointments for patients who need a blood test and inputting the patient details onto the Sanjix appointment system in a timely and accurate manner.
• To issue sample containers and receiving various types of samples at Reception ensuring the patient has put all required details on the samples to be tested.
• Be able to demonstrate independent working while working in a busy environment but being able to ask the team for advice when required.

The3/4 "must haves" for you to be considered for this role:

• Previous experience of working in a healthcare environment or similar customer service role
• Can work under pressure and remain calm
• Excellent communication skills
• A flexible approach

About us

Berkshire Healthcare has a record of achievement and success that places us as one of the best performing Trusts in the country. We are rated 'Outstanding' by the CQC, we have a history of strong financial performance, and we have a highly skilled and engaged workforce. We aspire to be an outstanding organisation for everyone: our people, our patients, their families, and their carers.

• Salary £22,383per annum
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• Excellent learning and development opportunities
• Salary sacrifice scheme for a new car
• Generous maternity, paternity and adoption leave for eligible staff
• Advanced IT enablement and support
• Confidential telephone care service providing independent support and advice for staff.
• And so much more

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.