Job summary
We are looking for part-time CAMHS Lead Administrator, working from 9am - 5pm each day (Wed-Fri). You would be part of a small, friendly team of administrators in our offices at the University of Reading campus, with free parking. You will need to have experience of managing others, have previous administrative experience & confidence in using Microsoft office. You will be the first point of contact for the Clinical Team Lead(s), Consultant Psychiatrists & Clinicians.
The job is varied & rewarding & every day is different. You will benefit from a culture that is firmly centered on staff support & development, enabling genuine job satisfaction. Much of our work is innovative ,while being encouraged to contribute your own thoughts & initiatives.
We value our employees & put people first. We are pioneers in compassionate leadership & Quality Improvement, with a strong commitment to creating a culture where everyone has a voice & where service users & staff collaborate to have a direct impact on the things that matter most.
As a Global Digital Exemplar, Berkshire Healthcare will provide you with an excellent working environment through our ambitious plans to improve ways of working using new technology. You will have access to our Trust-wide Learning & Development programme & will be supported in your career & personal growth, with opportunities to help you to build your Continuing Professional Development portfolio, enabling you to extend your skills & ensure that you excel.
Main duties of the job
- To lead and support the Specialist Community and Pathways Administration Team by coordinating day to day administration tasks.
- 1:1 supervision and appraisals for the administration team.
- Using e Roster system to input annual leave requests and sickness absence.
- Liaising with Estates/IT and other services to resolve daily issues.
- To support the Business Support Manager, ensuring policies and procedures are followed.
- Helping with the recruitment and induction of new administrative staff and supporting new starters/clinical trainees.
- Preparing documentation and collating data and Agenda for the Team Business Meeting.
- Minute taking and distribution, following up on actions and being aware of meeting deadlines.
- Input confidential correspondence, produce requested reports and other documentation to a high standard using software packages within an agreed timescale.
- You will also be required to work on your own initiative and demonstrate a willingness to help others as a key member of the team.
- The ability to build effective relationships, with a flexible approach to work is essential.
- You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post.
- Carry out day-to-day organisation of systems to ensure the smooth running of the administration team.
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
The 4 must haves for the role:
- Excellent interpersonal, observational, and reporting skills, able to deal with sensitive and challenging phone calls.
- Confident in IT skills and using Microsoft Outlook, Word and Excel, with accurate typing skills.
- Previous experience of working in an office and/or customer care environment.
- Able to work effectively in a team.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Simone Yates on 07976 328018 or email: Simone.Yates@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.
Job description
Job responsibilities
The 4 must haves for the role:
- Excellent interpersonal, observational, and reporting skills, able to deal with sensitive and challenging phone calls.
- Confident in IT skills and using Microsoft Outlook, Word and Excel, with accurate typing skills.
- Previous experience of working in an office and/or customer care environment.
- Able to work effectively in a team.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Simone Yates on 07976 328018 or email: Simone.Yates@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.
Person Specification
Knowledge, Skills and Experience
Essential
- NVQ 4 or equivalent qualification/experience
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Ms Word / Ms Excel / Ms Outlook.
Desirable
- Typing 50 to 60wpm.
- Knowledge of digital typing.
Continuous Professional Development
Essential
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
Skills and Abilities
Essential
- Experience of managing staff for at least two years
- Good interpersonal, communication and reporting skills with the focus on CUSTOMER CARE and dealing with difficult service-users.
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Ability to use a practical problem-solving approach in everyday situations
- Intermediate IT skills and the ability to navigate around various systems and software packages (such as RiO, outlook, databases, MS office and the internet)
- Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post.
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.
Additional requirements
Essential
- Supervise and assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required
Person Specification
Knowledge, Skills and Experience
Essential
- NVQ 4 or equivalent qualification/experience
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Ms Word / Ms Excel / Ms Outlook.
Desirable
- Typing 50 to 60wpm.
- Knowledge of digital typing.
Continuous Professional Development
Essential
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
Skills and Abilities
Essential
- Experience of managing staff for at least two years
- Good interpersonal, communication and reporting skills with the focus on CUSTOMER CARE and dealing with difficult service-users.
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Ability to use a practical problem-solving approach in everyday situations
- Intermediate IT skills and the ability to navigate around various systems and software packages (such as RiO, outlook, databases, MS office and the internet)
- Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post.
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.
Additional requirements
Essential
- Supervise and assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
