Job summary
n exciting career opportunity has arisen for a Community Triage Nurse to join the Bracknell
The Clinical Nurse Advisor will provide clinical support, assistance and professional expertise to all callers to the Community Nursing Triage, including both healthcare professionals and patients within Bracknell. The service is the main point of access for Bracknell Community Nursing taking, referrals from professionals and patients requiring healthcare services and the Trust Health Hub.
The Clinical Nurse Advisor, will offer clinical triage and support where appropriate. This may range from signposting the referral co-ordinator/caller to the appropriate service, making a direct referral or offering clinical advice.
The post holder is expected to represent the organisation in a professional and courteous manner at all times and provide advice and information using a level of clinical understanding and professional judgement.
Main duties of the job
To work as a key member of the Triage Team.
- To offer sound clinical advice that oversees entry into our service.
- To maintain up-to-date Statutory and Mandatory training and be prepared to rotate into clinical services as necessary to maintain clinical skills.
- To hold professional registration and adhere to professional codes of practice and conduct.
- To work in conjunction with administrative support staff to provide high quality, clinical triage using knowledge, skills, critical thinking and professional judgement.
- To assist the administrative support staff where required by accepting the transfer of cases requiring additional clinical advice, reviewing recorded clinical information and offering advice.
- To control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner.
- The Clinical Nurse Advisor will possess the ability to prioritise tasks, cases and situations appropriately to ensure effective delivery of services during periods of high demand.
- To liaise and communicate clinical information verbally and/or via telephone to Clinical Nursing Staff as appropriate to ensure continuity of care for the caller.
The 3 'Must Have's' for this role
- NMC Current PIN
- Full Driving Licence and vehicle for business use.
- A Team player with good nursing care knowledge/skills and excellent communication skills.
About us
Some of the benefits of joining our team:
- AfC Salary ranging from£29,828 to £36,311 (including HCAS)per annum
- Flexible working opportunitiesand a strong emphasis on your work , life balance
- Annual leave - 27 days for new starters,plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
- Excellentlearning and development opportunities
- Generousmaternity, paternity and adoption leavefor eligible staff
- Advanced ITenablement and support
- Confidential telephone care service providing independentsupport and advice for staff.
- And so much more
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.
Person Specification
Education/Qualifications
Essential
- Educated to GCSE standard in English and Math
- Registered Nurse - 2 years Community Nursing Experience
- Current NMC Registration
- IT Knowledge & Accurate keyboard skills
Training
Essential
- Willinness to undertake further training and development
- Evidence of ongoing profession development
Additional Requirements
Essential
- Able to work flexibly across service area to enhance quality of service provision.
- Full Valid UK driving license and vehicle available for use for work travelling with confidence to drive during unsocial hours and in unusual environments with use of care for work purposes.
- Access to car for business purposes
Previous Experienc
Essential
- Previous experience within a community setting - 2 years
Knowledge, Skills & Abilities
Essential
- Experience of working in a customer focussed environment
- Well developed written & verbal communication skills
- Able to communicate effectively with patients/carers/healthcare professions and team members
- Able to demonstrate use of own initiative in ever changing circumstance
- Able to demonstrate an understanding and knowledge of community services
- Ability to prioritise workload and remain calm whilst working in a pressurised environment
- Ability to demonstrate and show evidence of effective clinical skills as per BHFT B5 competence
- Ability to identify risks
- Ability to work autonomously
- Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the hub
- Ability to identify risks and act accordingly with regar to safety of patients and others
- Ability to receive and act on developmental feedback
- Cultural/diversity awareness and evidence of a non discriminatory approach
- Positive and enthusiastic approach to work and challenging situations.
Person Specification
Education/Qualifications
Essential
- Educated to GCSE standard in English and Math
- Registered Nurse - 2 years Community Nursing Experience
- Current NMC Registration
- IT Knowledge & Accurate keyboard skills
Training
Essential
- Willinness to undertake further training and development
- Evidence of ongoing profession development
Additional Requirements
Essential
- Able to work flexibly across service area to enhance quality of service provision.
- Full Valid UK driving license and vehicle available for use for work travelling with confidence to drive during unsocial hours and in unusual environments with use of care for work purposes.
- Access to car for business purposes
Previous Experienc
Essential
- Previous experience within a community setting - 2 years
Knowledge, Skills & Abilities
Essential
- Experience of working in a customer focussed environment
- Well developed written & verbal communication skills
- Able to communicate effectively with patients/carers/healthcare professions and team members
- Able to demonstrate use of own initiative in ever changing circumstance
- Able to demonstrate an understanding and knowledge of community services
- Ability to prioritise workload and remain calm whilst working in a pressurised environment
- Ability to demonstrate and show evidence of effective clinical skills as per BHFT B5 competence
- Ability to identify risks
- Ability to work autonomously
- Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the hub
- Ability to identify risks and act accordingly with regar to safety of patients and others
- Ability to receive and act on developmental feedback
- Cultural/diversity awareness and evidence of a non discriminatory approach
- Positive and enthusiastic approach to work and challenging situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
