Job summary
An exciting opportunity has arisen to join the expanding, innovative administration team for the IPASS (Integrated Pain and Spinal Service), BLIS (Berkshire Long Covid Service) & MSK CSS (Musculoskeletal Community Specialist Services). The post is on a permanent Band 3 contract, based at our Adlam Villas clinic (Newbury). We are looking for someone with a warm personality, who is approachable, compassionate, and empathetic, with great team and people skills to join our team.
The role of a IPASS/BLIS & MSK CSS Receptionist / Administrator is one which gives continuous support to the clinical staff and patients. Good, effective teamwork and the ability to work collaboratively is a vital part of what encompasses these community services.
The team of administration officers are led and supported by an Administration Manager and Administration Lead Officers. The team is headed by Service Managers and includes the following healthcare professionals: Advanced Physiotherapy Practitioners, Clinical / Counselling Psychologists, Medical Consultants and Occupational Therapists.
Interviews to be held 27 July 2023
Main duties of the job
- To be responsible to manning reception and welcoming patients and visitors on site.
- To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process
- To use EPRO, our electronic system used for clinic letter processes
- To be an accessible and central point of contact for service users, including patients and GP's
- Take responsibility for assigned caseload / task management
- Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solution
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
The4 must haves for you to be considered for this role:
- Ability to work well within a team and independently.
- Excellent communication skills
- Multitask and provide admin support across different areas within our 3 services
- Show flexibility, compassion and understanding to develop our services and better the patient experience.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Gemma Myers on 0118 904 6120 or email: gemma.myers@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The4 must haves for you to be considered for this role:
- Ability to work well within a team and independently.
- Excellent communication skills
- Multitask and provide admin support across different areas within our 3 services
- Show flexibility, compassion and understanding to develop our services and better the patient experience.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Gemma Myers on 0118 904 6120 or email: gemma.myers@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training
Desirable
- Educated to A level standard and with GCSE passes in at least four subjects including Maths and English/equivalent qualifications or relevant experience.
Continuous Professional Development
Essential
- Customer care/Handling verbal complaints
- Conflict resolution
- Diversity
- Willing to undertake further personal and professional development.
Previous Experience
Essential
- Experience of dealing with the public
- Working in an office environment in an administrative role e.g., typing and dealing with telephone queries
- Team working
Desirable
Knowledge, Skills & Abilities
Essential
- Willingness to learn RiO/diaries.
- Excellent written and oral communication skills
- Understand the importance of confidentiality, dignity and privacy and respecting diversity.
- Excellent communication skills, written and oral.
- Excellent organisational skills and ability to prioritise.
- Approachable, helpful and able to empathise.
- Ability and willingness to learn.
- Ability to work to tight deadlines.
- Ability to work within a team but able to work alone when required.
- Demonstrate a professional approach to work.
Desirable
- Knowledge of the NHS and its systems, Trust policies and procedures
Additional Requirements
Essential
Person Specification
Education/Qualifications/Training
Desirable
- Educated to A level standard and with GCSE passes in at least four subjects including Maths and English/equivalent qualifications or relevant experience.
Continuous Professional Development
Essential
- Customer care/Handling verbal complaints
- Conflict resolution
- Diversity
- Willing to undertake further personal and professional development.
Previous Experience
Essential
- Experience of dealing with the public
- Working in an office environment in an administrative role e.g., typing and dealing with telephone queries
- Team working
Desirable
Knowledge, Skills & Abilities
Essential
- Willingness to learn RiO/diaries.
- Excellent written and oral communication skills
- Understand the importance of confidentiality, dignity and privacy and respecting diversity.
- Excellent communication skills, written and oral.
- Excellent organisational skills and ability to prioritise.
- Approachable, helpful and able to empathise.
- Ability and willingness to learn.
- Ability to work to tight deadlines.
- Ability to work within a team but able to work alone when required.
- Demonstrate a professional approach to work.
Desirable
- Knowledge of the NHS and its systems, Trust policies and procedures
Additional Requirements
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
