Job summary
This leadership role provides operational and clinical management to the multidisciplinary Transfer of Care Hub team. The post holder will be responsible for ensuring timely, safe, and effective hospital discharges by coordinating health and social care services. The manager will promote a shared ethos across health and social care professionals, support transformation initiatives, and monitor key performance outcomes, including discharge performance and safeguarding compliance. This role is pivotal to supporting safe, timely discharges and reducing delays across Warrington and Halton Hospitals by integrating health and social care services through robust leadership, performance management, and collaborative working.
Main duties of the job
The Transfer of Care Hub Team Manager is responsible for providing leadership and operational oversight to a multidisciplinary team coordinating safe and timely hospital discharges. Key duties include managing staff performance, rotas, and development; supporting service transformation aligned with national discharge policy; ensuring compliance with safeguarding, clinical governance, and infection prevention standards; and promoting integrated working across health and social care. The role requires strong leadership, communication, and problem-solving skills, alongside knowledge of hospital discharge pathways, the Mental Capacity Act, and system-wide partnership working. The successful candidate will be adaptable, emotionally resilient, and committed to delivering high-quality, patient-centred care through effective team and service management.
About us
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.
Job description
Job responsibilities
Provide direct line management to all staff within the Transfer of Care Hub. To provide leadership support to the designated health and social care team. To promote a strong, joint team structure, culture and ethos that staff from both health and social care identify with. Support patient flow within the Transfer of Care Huband intermediate tier services within Warrington.
To ensure that Trust and the Local Authority fulfils its legal regulatory and nationalminimum standards requirement. To maintain and utilise a professional, evidence informed knowledge base to lead on developing the service accordingly with all relevant stakeholders. To provide overall management and leadership for the multi-disciplinary team within the Integrated Service and along with integrated team managers take a lead role in their development, in the context of the transformation agenda. To ensure effective service delivery and development, ensuring delivery of the associated key performance targets/defined outcomes. To support the Service manager with the development of service initiatives in line with agreed transformation agenda including service re-design. To manage risks within the designated area and ensure robust safeguarding arrangements. In conjunction with the Service Manager, ensure the continuing cost effectiveness of the service ensuring it is efficient and effective in accordance with the vision, values and strategies of Warrington Borough Council and Warrington and Halton Hospitals NHS Trust. To support the Service manager with performance of the services within the designated area and provide reports on performance to relevant boards as require
FULL JOB DESCRIPTION ATTACHED
Job description
Job responsibilities
Provide direct line management to all staff within the Transfer of Care Hub. To provide leadership support to the designated health and social care team. To promote a strong, joint team structure, culture and ethos that staff from both health and social care identify with. Support patient flow within the Transfer of Care Huband intermediate tier services within Warrington.
To ensure that Trust and the Local Authority fulfils its legal regulatory and nationalminimum standards requirement. To maintain and utilise a professional, evidence informed knowledge base to lead on developing the service accordingly with all relevant stakeholders. To provide overall management and leadership for the multi-disciplinary team within the Integrated Service and along with integrated team managers take a lead role in their development, in the context of the transformation agenda. To ensure effective service delivery and development, ensuring delivery of the associated key performance targets/defined outcomes. To support the Service manager with the development of service initiatives in line with agreed transformation agenda including service re-design. To manage risks within the designated area and ensure robust safeguarding arrangements. In conjunction with the Service Manager, ensure the continuing cost effectiveness of the service ensuring it is efficient and effective in accordance with the vision, values and strategies of Warrington Borough Council and Warrington and Halton Hospitals NHS Trust. To support the Service manager with performance of the services within the designated area and provide reports on performance to relevant boards as require
FULL JOB DESCRIPTION ATTACHED
Person Specification
Exprience
Essential
- Clear evidence of having experience of working at a management level
- Experience of working within an integrated health and social care team
Desirable
Qualifications
Essential
- oDegree level or equivalent knowledge (Option for level 6 apprenticeship), NMC, AHCP, Social Work or Operational Management.
- oRelevant postgraduate management qualification or equivalent experience
Desirable
- Masters level or equivalent knowledge
- Coaching or Mentorship qualification
Physical skills
Essential
- oAbility to work collaboratively within and across organisations
- oAbility to find solutions to deliver optimal outcomes for service users
- oAbility to travel independently within the geographical area covered by the role
- oFlexible approach to work, some work outside of normal office hours may be required
Desirable
- oExperience of using Lorenzo, SunQuest ICE, Mosaic and e-Outcome.
Physical effort
Essential
- oPatient Moving and Handling as required
Mental effort
Essential
- oDemonstrates strong commitment to the promotion of equal opportunities
- oAbility to understand and demonstrate commitment to equality and diversity
- oAbility to demonstrate a high degree of awareness of the needs of service users and carers
- oA commitment to customer care and satisfaction
- oAbility to work under pressure in times of escalation
Emotional effort
Essential
- oAbility to communicate information that may be distressing to the service user, their family/ carer
- oSupport discharge planning for patients identified as 'rapidly deteriorating'.
- oIn line with HR policy, manage attendance and competency
Skills, knowledge and competencies
Essential
- oUnderstanding of acute, primary community and social care services
- oAwareness of health services priorities, Clinical governance National Frameworks, Department of Health & Social Care, Discharge Pathway, Process and Policy.
- oTo maintain accurate budget management and ensure commissioned targets & key performance indicators are met.
- oExcellent interpersonal and communication skills both written and verbal requiring tact, sensitivity and diplomacy at all levels.
- oThe ability to overcome barriers to communication
- oOperational/organisational skills and ability to work and prioritise work under pressure
- oGood team member with a proven ability to lead, motivate, inspire and support a multidisciplinary team
- oAbility to produce complex reports
- oAble to manage own workload, plan the work of others and work autonomously
- oKnowledge of, and participation in, financial management
- oAnalytical skills and an ability to understand multi-faceted complex issues, problem solve and propose solutions.
- oEffective change management skills
- oIT skills and ability to review services and propose recommendations for improvements
- oKnowledge of hospital discharge pathways.
- oAwareness of Housing and Homelessness services 'Duty to Refer'.
- oUnderstanding of National Discharge Policy
- oKnowledge of and how to apply the Mental Capacity Act for discharge planning.
Desirable
- oParticipation in service development projects
- oExperience of patient flow
Specific role requirements
Essential
- oKnowledge of hospital discharge pathways.
- oAwareness of Housing and Homelessness services 'Duty to Refer'.
- oUnderstanding of National Discharge Policy
- oKnowledge of and how to apply the Mental Capacity Act for discharge planning.
Desirable
- oUnderstanding of court of protection
- oParticipation in service development projects
- oExperience of patient flow
- oUnderstanding of system working.
Person Specification
Exprience
Essential
- Clear evidence of having experience of working at a management level
- Experience of working within an integrated health and social care team
Desirable
Qualifications
Essential
- oDegree level or equivalent knowledge (Option for level 6 apprenticeship), NMC, AHCP, Social Work or Operational Management.
- oRelevant postgraduate management qualification or equivalent experience
Desirable
- Masters level or equivalent knowledge
- Coaching or Mentorship qualification
Physical skills
Essential
- oAbility to work collaboratively within and across organisations
- oAbility to find solutions to deliver optimal outcomes for service users
- oAbility to travel independently within the geographical area covered by the role
- oFlexible approach to work, some work outside of normal office hours may be required
Desirable
- oExperience of using Lorenzo, SunQuest ICE, Mosaic and e-Outcome.
Physical effort
Essential
- oPatient Moving and Handling as required
Mental effort
Essential
- oDemonstrates strong commitment to the promotion of equal opportunities
- oAbility to understand and demonstrate commitment to equality and diversity
- oAbility to demonstrate a high degree of awareness of the needs of service users and carers
- oA commitment to customer care and satisfaction
- oAbility to work under pressure in times of escalation
Emotional effort
Essential
- oAbility to communicate information that may be distressing to the service user, their family/ carer
- oSupport discharge planning for patients identified as 'rapidly deteriorating'.
- oIn line with HR policy, manage attendance and competency
Skills, knowledge and competencies
Essential
- oUnderstanding of acute, primary community and social care services
- oAwareness of health services priorities, Clinical governance National Frameworks, Department of Health & Social Care, Discharge Pathway, Process and Policy.
- oTo maintain accurate budget management and ensure commissioned targets & key performance indicators are met.
- oExcellent interpersonal and communication skills both written and verbal requiring tact, sensitivity and diplomacy at all levels.
- oThe ability to overcome barriers to communication
- oOperational/organisational skills and ability to work and prioritise work under pressure
- oGood team member with a proven ability to lead, motivate, inspire and support a multidisciplinary team
- oAbility to produce complex reports
- oAble to manage own workload, plan the work of others and work autonomously
- oKnowledge of, and participation in, financial management
- oAnalytical skills and an ability to understand multi-faceted complex issues, problem solve and propose solutions.
- oEffective change management skills
- oIT skills and ability to review services and propose recommendations for improvements
- oKnowledge of hospital discharge pathways.
- oAwareness of Housing and Homelessness services 'Duty to Refer'.
- oUnderstanding of National Discharge Policy
- oKnowledge of and how to apply the Mental Capacity Act for discharge planning.
Desirable
- oParticipation in service development projects
- oExperience of patient flow
Specific role requirements
Essential
- oKnowledge of hospital discharge pathways.
- oAwareness of Housing and Homelessness services 'Duty to Refer'.
- oUnderstanding of National Discharge Policy
- oKnowledge of and how to apply the Mental Capacity Act for discharge planning.
Desirable
- oUnderstanding of court of protection
- oParticipation in service development projects
- oExperience of patient flow
- oUnderstanding of system working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Warrington and Halton Teaching Hospitals NHSFT
Address
Warrington and Halton Hospitals NHS Teaching Hospital Foundation Trust
Warrington Hospital, Lovely Lane
Warrington
WA51QG
Employer's website
https://whh.nhs.uk (Opens in a new tab)
