Job summary
Our Network team provide all the underpinning infrastructure that enables our Trust take full advantage of the digital technology available within and beyond our organisation.
Our team is relatively small, but bold with ambition, and hungry for a challenge whilst also enjoying a little banter to keep each other motivated.
We use the latest Cisco technology to provide VoIP telephony, wired and wireless connectivity across all of our buildings not only for our staff but also for our patients and visitors, ensuring everyone is able to access digital technology simply but securely.
This fixed term role will provide technical hands on support and leadership to the team, enabling them to keep on top of BAU activities during a significant network replacement programme. This will allow the permanent Network manage to focus on delivering the programme without the worry of ongoing BAU activity.
Main duties of the job
Technically hands on Working within the Network Team, the successful candidate will:o Take responsibility for the day to day management and security of the Trust's Local and Wide Area Network infrastructure including VoIP ensuring that it functions efficiently and effectively.o Take responsibility for the deployment and monitoring of network and VoIP equipment and for ensuring that network access to information systems is available within acceptable standards.o Deputise for the Server Manager across the full range of his/her responsibilities.
About us
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.
Job description
Job responsibilities
IT Hardware & Software Management
1. Assume responsibility for the support, management and administration of the local area network, VoIP, and networked services. This includes configuration management, and the co-ordination of upgrades and releases to software and firmware.2. Take responsibility for network security, protect the Trust from unauthorised access to its networked services and systems, and prevent access to unauthorised IT services from staff attached to the Trusts IT resources. Responsible for the maintenance and documentation of the rules relating to firewall permissions.3. Participate in the configuration and implementation of new network equipment in association with other colleagues or with external IT suppliers.4. Liaise with colleagues in the estates department in connection with the utilisation of network cabling closets, ensuring that network hubs, routers and cable trays are identified, located, secured and accessible.5. Liaise with colleagues in other health and social organisations in the development of Warrington-wide single infrastructure.6. Ensure that the Department always has access to comprehensive and up-to-date network documentation.7. Manage essential disruptions to service and other scheduled downtime, liaising with external suppliers, other IT colleagues and ensuring adequate communication with all impacted service users.8. Provide support and advice to members of the technical services team by participating in escalation procedures with respect to the diagnosis and remediation of technical problems.9. Provide technical support, software support and operational assistance to users of network and VoIP services within the Trust.10. Install communications equipment and links between various computer systems and other devices. This will involve liaison with outside suppliers in technically complex issues.11. Take responsibility for the oversight and implementation of designated network infrastructure projects in association with external IT suppliers.12. Responsible for the upkeep of the network and VoIP equipment within the Trusts two data centres.13. Be a member of the senior IT on-call team on a rota basis for support outside of normal working hours to support the Trusts named critical systems, and to assist colleagues, who are on call if required.
IT Strategy and Standards
1. Contribute to the development of the Trusts Information Technology Strategy and the IT Digital Services Plan.2. Organise and manage all work in a professional manner and in accordance with the Trusts Digital Policies and standards, with special attention being paid to compliance with the Information Security Management Standards.3. Ensure that ISO 27001 documentation is kept up-to-date including knowledge bases relating to the IT department.4. Keep abreast of new technology and best practice in the IT environment and contribute towards the improvement and development of all standards, procedures, and quality control mechanisms.5. Provide significant contribution to the design of business continuity policies and procedures. Work in close collaboration with the IT Infrastructure Manger in ensuring robust plans exist as part of disaster recovery and continuity planning.6. Contribute to the development of department standards and ensure that all work is undertaken in accordance with relevant departmental protocols and policies.7. Ensure that all relevant documentation, such as functional specifications, change control details etc., is maintained electronically, in an up-to-date state, on the Digital services shared areas, and is readily available, across the network, to other colleagues.
Staff Supervision, Training & Development
1. Manage staff in the Network Team, ensuring that their skills are effectively utilised, work is appropriately prioritised, and their potential is developed through relevant coaching and support.2. Deputise for the Server Manager across the full range of his/her responsibilities.3. Participate in personal objective setting and review, including the creation of a personal development plan for those staff who are directly supervised.4. Develop and extend expertise in the effective utilisation of new software products designed to assist the diagnosis and rectification of IT related problems.5. Conduct the recruitment and induction of Network Team staff.6. Undertake the sickness, absence and performance management of Network Team staff.7. Co-ordinate and monitor the work of the site-based technical services team to ensure that objectives relating to IT Operational support are met.
Job description
Job responsibilities
IT Hardware & Software Management
1. Assume responsibility for the support, management and administration of the local area network, VoIP, and networked services. This includes configuration management, and the co-ordination of upgrades and releases to software and firmware.2. Take responsibility for network security, protect the Trust from unauthorised access to its networked services and systems, and prevent access to unauthorised IT services from staff attached to the Trusts IT resources. Responsible for the maintenance and documentation of the rules relating to firewall permissions.3. Participate in the configuration and implementation of new network equipment in association with other colleagues or with external IT suppliers.4. Liaise with colleagues in the estates department in connection with the utilisation of network cabling closets, ensuring that network hubs, routers and cable trays are identified, located, secured and accessible.5. Liaise with colleagues in other health and social organisations in the development of Warrington-wide single infrastructure.6. Ensure that the Department always has access to comprehensive and up-to-date network documentation.7. Manage essential disruptions to service and other scheduled downtime, liaising with external suppliers, other IT colleagues and ensuring adequate communication with all impacted service users.8. Provide support and advice to members of the technical services team by participating in escalation procedures with respect to the diagnosis and remediation of technical problems.9. Provide technical support, software support and operational assistance to users of network and VoIP services within the Trust.10. Install communications equipment and links between various computer systems and other devices. This will involve liaison with outside suppliers in technically complex issues.11. Take responsibility for the oversight and implementation of designated network infrastructure projects in association with external IT suppliers.12. Responsible for the upkeep of the network and VoIP equipment within the Trusts two data centres.13. Be a member of the senior IT on-call team on a rota basis for support outside of normal working hours to support the Trusts named critical systems, and to assist colleagues, who are on call if required.
IT Strategy and Standards
1. Contribute to the development of the Trusts Information Technology Strategy and the IT Digital Services Plan.2. Organise and manage all work in a professional manner and in accordance with the Trusts Digital Policies and standards, with special attention being paid to compliance with the Information Security Management Standards.3. Ensure that ISO 27001 documentation is kept up-to-date including knowledge bases relating to the IT department.4. Keep abreast of new technology and best practice in the IT environment and contribute towards the improvement and development of all standards, procedures, and quality control mechanisms.5. Provide significant contribution to the design of business continuity policies and procedures. Work in close collaboration with the IT Infrastructure Manger in ensuring robust plans exist as part of disaster recovery and continuity planning.6. Contribute to the development of department standards and ensure that all work is undertaken in accordance with relevant departmental protocols and policies.7. Ensure that all relevant documentation, such as functional specifications, change control details etc., is maintained electronically, in an up-to-date state, on the Digital services shared areas, and is readily available, across the network, to other colleagues.
Staff Supervision, Training & Development
1. Manage staff in the Network Team, ensuring that their skills are effectively utilised, work is appropriately prioritised, and their potential is developed through relevant coaching and support.2. Deputise for the Server Manager across the full range of his/her responsibilities.3. Participate in personal objective setting and review, including the creation of a personal development plan for those staff who are directly supervised.4. Develop and extend expertise in the effective utilisation of new software products designed to assist the diagnosis and rectification of IT related problems.5. Conduct the recruitment and induction of Network Team staff.6. Undertake the sickness, absence and performance management of Network Team staff.7. Co-ordinate and monitor the work of the site-based technical services team to ensure that objectives relating to IT Operational support are met.
Person Specification
Experience
Essential
- 3 years - Configuration & management of Cisco switches.
Desirable
- Experience managing a team of IT technicians.
Qualifications
Essential
- Cisco Qualified (CCNA) or other similar - equivalent to a post graduate qualification.
Desirable
- MCSE Qualified (Microsoft Certified Systems Engineer)
Knowledge
Essential
- Expert knowledge of the architecture, application and functionality of Personal Computers, database and application servers, computer networks and network management systems.
Desirable
Specific Role Requirements
Essential
- Self-motivated, well organised and able to use own initiative
Desirable
- Resilient to negativity; responsive to constructive criticism.
Person Specification
Experience
Essential
- 3 years - Configuration & management of Cisco switches.
Desirable
- Experience managing a team of IT technicians.
Qualifications
Essential
- Cisco Qualified (CCNA) or other similar - equivalent to a post graduate qualification.
Desirable
- MCSE Qualified (Microsoft Certified Systems Engineer)
Knowledge
Essential
- Expert knowledge of the architecture, application and functionality of Personal Computers, database and application servers, computer networks and network management systems.
Desirable
Specific Role Requirements
Essential
- Self-motivated, well organised and able to use own initiative
Desirable
- Resilient to negativity; responsive to constructive criticism.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Warrington and Halton Teaching Hospitals NHSFT
Address
Warrington Hospital
Lovely Lane
Warrington
WA5 1QG
Employer's website
https://whh.nhs.uk (Opens in a new tab)
