Quality Improvement Facilitator

Job responsibilities

The post holder will lead delegated aspects of the Quality Improvement portfolio, working with the Head of Continuous Quality Improvement (CQI), CQI Leads, QI Project Coordinator and Quality Academy Administrator. The post holder will have advanced knowledge of recognised Quality Improvement methodologies used at the Trust and will have the skills to support and coach staff in the use of QI tools and techniques. They will build partnerships throughout the organisation and will be confident in delivering training in Quality Improvement methodology, supporting the organisation in our aim to build a culture of learning and continuous quality improvement.

The Quality Academy is based at the Warrington Hospital and includes a core team of improvement staff, alongside Clinical Audit, Research, Development and Innovation, and Knowledge and Evidence Services.

See the attached Job Description for full details

Skills, Knowledge and Competencies

Essential

• Knowledge of Quality Improvement methodologies and their application
• Excellent written and verbal communication skills
• Confidence in delivering training on QI methodologies
• Knowledge of steps for successful measurement and the skills to use measurement approaches to demonstrate project outcomes.
• Ability to enable teams to make appropriate interventions through careful analysis of the problem.
• Creative development of improvement content that will assist teams to improve outcomes and experience for patient.
• Ability to organise and prioritise a diverse workload, and to work to deadlines
• Able to work flexibly and embrace change
• Proven organisational skills
• Confidence to work independently with minimal supervision
• Proficiency with office systems and computers
• Applicants must be able to demonstrate Trust core values and behaviours

Desirable

• Experience of collaboration
• Experience coaching/teaching

Qualifications

Essential

• Educated to Degree level, or equivalent knowledge and experience, plus development at Post Graduate Level or equivalent knowledge and experience in Project management / Health Administration

Desirable

• Quality Improvement qualification
• Project management qualification
• Coaching qualification

Experience

Essential

• Experience implementing change/quality improvement
• Proven project management experience
• Presentation of data in written and graphical format
• Experience of forming effective working relationships with colleagues to achieve common goals

Desirable

• Experience working in a quality improvement/ continuous improvement team
• Experience of working in a health service setting with evidence of ongoing development

Physical, Mental and Emotional Effort

Essential

• Frequent requirement for sitting at a computer.
• Prolonged concentration is required when performing complex data analysis and writing reports.
• Ability to manage difficult conversations
• May need to review patient notes and source data which may contain information that is distressing.

Working Conditions

Essential

• Regular use of VDU for electronic communication and data management.
• Requirement to work across all sites within the Trust.
• Working knowledge of Microsoft Word, Excel and PowerPoint