Warrington and Halton Teaching Hospitals NHSFT

Telephonist

Information:

This job is now closed

Job summary

The post holder will form part of the Switchboard team, predominantly to work out of hours in the evenings and overnights, weekends and some day shifts. The Switchboard service operates 24 hours per day, 365 days per year.

Main duties of the job

We are seeking an As & When Telephonist to become part of a fast-paced dynamic Switchboard team. The post holder will be responsible for operating the hospital switchboard answering all incoming and outgoing calls in a timely and efficient manner. Responsible to be involved in all associated procedures within the Switchboard environment, responding to all emergency alarms whilst remaining calm, concise, and polite under pressure. The post holder will be required to perform in an environment where the work pattern is unpredictable and to demonstrate flexibility with their availability.

About us

The Trusts Switchboard team provides a vital service to staff, patients and their relatives and provide a professional customer service 24/7 365 days a year. In house training will be provided to deal with all aspects of Switchboard duties.

Interviews will take place on 20th June 2023

Details

Date posted

30 May 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Bank

Duration

3 years

Working pattern

Part-time

Reference number

C9370-ADM2TEL-6735

Job locations

Warrington Hospital

Lovely Lane

Warrington

Cheshire

WA5 1QG


Job description

Job responsibilities

To operate communication equipment with a high degree of awareness of the requirements of the services and levels of customer service, presenting a positive image of the Trust.

Please see the attached document for a full Job Description.

Job description

Job responsibilities

To operate communication equipment with a high degree of awareness of the requirements of the services and levels of customer service, presenting a positive image of the Trust.

Please see the attached document for a full Job Description.

Person Specification

Qualifications

Essential

  • Educated to GCSE standard or equivalent

Desirable

  • ECDL or equivalent computer literacy

Experience

Essential

  • Use of a telephone switchboard, within the last 5 years
  • Work in a customer-care environment

Desirable

  • Experience of Working on an Acute Hospital switchboard

Skills, Knowledge and Competencies

Essential

  • Basic IT skills
  • Good communication skills
  • Customer Care Training
  • Ability to work under pressure and in emergency situations
  • Ability to work without direct supervision using initiative
  • Able to work shifts and unsocial hours which includes lone working

Desirable

  • Excellent communication skills Good customer care skills, ability to handle difficult and distressed patients/relatives/
  • staff
  • Local knowledge for visitors/locums
  • Knowledge of medical terms
  • Knowledge of Trust structures and staff
  • Willing to cover for colleagues during leave and sickness

Other

Essential

  • Good communicator, patient
  • Able to work as a team member
  • Reliable, follows procedure.
  • Keen to help, learn new skills

Desirable

  • Uses initiative
Person Specification

Qualifications

Essential

  • Educated to GCSE standard or equivalent

Desirable

  • ECDL or equivalent computer literacy

Experience

Essential

  • Use of a telephone switchboard, within the last 5 years
  • Work in a customer-care environment

Desirable

  • Experience of Working on an Acute Hospital switchboard

Skills, Knowledge and Competencies

Essential

  • Basic IT skills
  • Good communication skills
  • Customer Care Training
  • Ability to work under pressure and in emergency situations
  • Ability to work without direct supervision using initiative
  • Able to work shifts and unsocial hours which includes lone working

Desirable

  • Excellent communication skills Good customer care skills, ability to handle difficult and distressed patients/relatives/
  • staff
  • Local knowledge for visitors/locums
  • Knowledge of medical terms
  • Knowledge of Trust structures and staff
  • Willing to cover for colleagues during leave and sickness

Other

Essential

  • Good communicator, patient
  • Able to work as a team member
  • Reliable, follows procedure.
  • Keen to help, learn new skills

Desirable

  • Uses initiative

Employer details

Employer name

Warrington and Halton Teaching Hospitals NHSFT

Address

Warrington Hospital

Lovely Lane

Warrington

Cheshire

WA5 1QG


Employer's website

https://whh.nhs.uk (Opens in a new tab)

Employer details

Employer name

Warrington and Halton Teaching Hospitals NHSFT

Address

Warrington Hospital

Lovely Lane

Warrington

Cheshire

WA5 1QG


Employer's website

https://whh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Telecommunications Manager

Julie Webster

01925662506

Details

Date posted

30 May 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Bank

Duration

3 years

Working pattern

Part-time

Reference number

C9370-ADM2TEL-6735

Job locations

Warrington Hospital

Lovely Lane

Warrington

Cheshire

WA5 1QG


Supporting documents

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