Job summary
Children and Family Health Devon is excited to offer a 12-month fixed-term opportunity for an experienced and motivated Clinical Team Manager (Band 7) to lead our Enhanced Triage Pilot within the Mood, Emotions & Relationships (MERs) pathway.
This innovative pilot aims to improve access, flow and coordination for children and young people presenting with emotional and relational difficulties. The Enhanced Triage model ensures that every child referred for a specialist mental health assessment receives a telephone triage contact within two weeks of referral, providing early engagement, collaborative safety planning and improved prioritisation.
You will oversee the delivery of this function, ensuring high-quality, compassionate and timely responses. Alongside your leadership role, you will retain clinical duties, contributing to specialist assessments to support the pilots development and evaluation.
Main duties of the job
Provide day-to-day operational leadership for the Enhanced Triage Pilot, ensuring safe, effective and high-quality service delivery.
Line-manage and supervise a small team of practitioners delivering triage assessments.
Undertake complex triage assessments, modelling best clinical practice.
Oversee demand, capacity, performance and quality measures for the triage function.
Work closely with Operations and Clinical Leads to monitor outcomes, evaluate pilot impact and contribute to service design.
Uphold safeguarding and risk-management standards, ensuring robust clinical governance.
Support a culture of learning, reflection and co-production, placing children and families at the centre of all decisions.
About us
At Children and Family Health Devon, we are dedicated to
improving the physical and mental health of children and young people across
Devon and Torbay. We aim to create an environment where children and young
people can thrive and are committed to reducing health inequalities and
providing specialised support, empowering them to lead healthy, fulfilling
lives.
Our children and
young people say
We would like the people
who work for Children and Family Health Devon to be understanding, patient and
respectful. They should be trustworthy and make us feel safe and comfortable.
It is important that they use their skills and experience to listen carefully
in a non-patronising and non-judgemental way. When staff are positive and
friendly, they help to create an environment that is informal and without
pressure.
Who we are
We are an alliance of NHS organisations led by Torbay and
South Devon NHS Foundation Trust in partnership with Devon Partnership Trust.
We are a group of professionals including psychologists, psychiatrists,
occupational therapists, speech and language therapists, physiotherapists,
nurses and many other professions.
Join us in
beautiful Devon
With access to moors, sea and cities, there are plenty of
opportunities to enjoy Devon. Whether you enjoy spending time in the cultural
hub of Exeter, exploring the Jurassic coastline or discovering the world
surfing reserve in North Devon there really is something for everyone.
Job description
Job responsibilities
Full
Vacancy details can be found on the attached Job Description/Person
Specification. Please refer to your suitability to the post in your supporting
information from the role requirements or person specification.
Information
regarding the Managing Mood, Emotions and Relationships Pathway can be found on the Children and Family Health
Devon website here: Our Pathways -
Children and Family Health Devon
Job description
Job responsibilities
Full
Vacancy details can be found on the attached Job Description/Person
Specification. Please refer to your suitability to the post in your supporting
information from the role requirements or person specification.
Information
regarding the Managing Mood, Emotions and Relationships Pathway can be found on the Children and Family Health
Devon website here: Our Pathways -
Children and Family Health Devon
Person Specification
Experience
Essential
- Experience of working collaboratively in a multi-disciplinary team and across agencies.
- Experience of delivering a clinical practice within the area of specialty for children with complex health conditions - undertaking specialist assessment and treatment interventions for children and young people with complex health problems
- Experience of supervising others and developing positive supervisory relationships with healthcare professionals.
- Experience in managing HR and recruitment processes including staff appraisals, performance and sickness management.
- Experience of delivering healthcare within an equalities and human rights framework
- Experience of initiating, organising and planning inter-agency meetings aimed at setting in place a treatment package tailored to the individual needs of a child/young person.
- Experience in involving service users as active partners in the delivery and or design of services
- Experience of engagement in service development and quality improvement
- Experience of using data to improve services
Knowledge, skills and abilities
Essential
- Specialist skill in the ability to communicate effectively, verbally and in writing, highly complex, technical and/or clinically sensitive information to children/young people and families, carers and other professional colleagues both within and outside the service, adapting your approach according to the individual needs of the audience.
- Ability to integrate complex clinical information into a coherent formulation.
- The ability to work as an autonomous professional, to take on responsibility, make decisions under pressure and seek support as appropriate.
- Ability to review, analyse and report on information and key data relating to the teams performance, capacity or activity.
- The ability to plan and complete operational leadership tasks as directed and within reasonable timescales.
- Ability to develop and implement systems to manage capacity and demand - patient flow, staff workloads.
Qualifications
Essential
- A professional mental health qualification e.g. RMN, Social Work Degree, BSc/Diploma in OT, or equivalent.
- Additional specialist training and qualification to post graduate diploma level or equivalent in supervision and/or leadership skills.
- Professional registration/accreditation with a recognised body, e.g. NMC, HCPC, Social Work England, UKCP, BABCP
- Evidence of relevant CPD.
Person Specification
Experience
Essential
- Experience of working collaboratively in a multi-disciplinary team and across agencies.
- Experience of delivering a clinical practice within the area of specialty for children with complex health conditions - undertaking specialist assessment and treatment interventions for children and young people with complex health problems
- Experience of supervising others and developing positive supervisory relationships with healthcare professionals.
- Experience in managing HR and recruitment processes including staff appraisals, performance and sickness management.
- Experience of delivering healthcare within an equalities and human rights framework
- Experience of initiating, organising and planning inter-agency meetings aimed at setting in place a treatment package tailored to the individual needs of a child/young person.
- Experience in involving service users as active partners in the delivery and or design of services
- Experience of engagement in service development and quality improvement
- Experience of using data to improve services
Knowledge, skills and abilities
Essential
- Specialist skill in the ability to communicate effectively, verbally and in writing, highly complex, technical and/or clinically sensitive information to children/young people and families, carers and other professional colleagues both within and outside the service, adapting your approach according to the individual needs of the audience.
- Ability to integrate complex clinical information into a coherent formulation.
- The ability to work as an autonomous professional, to take on responsibility, make decisions under pressure and seek support as appropriate.
- Ability to review, analyse and report on information and key data relating to the teams performance, capacity or activity.
- The ability to plan and complete operational leadership tasks as directed and within reasonable timescales.
- Ability to develop and implement systems to manage capacity and demand - patient flow, staff workloads.
Qualifications
Essential
- A professional mental health qualification e.g. RMN, Social Work Degree, BSc/Diploma in OT, or equivalent.
- Additional specialist training and qualification to post graduate diploma level or equivalent in supervision and/or leadership skills.
- Professional registration/accreditation with a recognised body, e.g. NMC, HCPC, Social Work England, UKCP, BABCP
- Evidence of relevant CPD.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
