Medical Support Administrator

Devon Partnership NHS Trust

The closing date is 16 February 2025

Job summary

We are looking for a professional Medical Support Secretary to join our friendly team at the West of England Specialist Gender Identity Clinic.

The applicant must be experienced and competent in IT and be aware of the need of patient confidentiality. Knowledge of medical terminology is an advantage.

We are a friendly team, the office is busy, and the work is interesting and varied.

Our administrators are a vital part of our team, with our clinic being a nation-wide service, we literally couldnt provide high quality care without them; and thats where you come in. If you have good keyboard, administration and computer skills along with a good telephone manner and enjoy liaising between team members and services in a busy environment, then this is the opportunity for you.

Main duties of the job

This role is interesting and varied; from generating assessment and follow up letters, providing support to the medics, organising appointments, uploading of patient records and any ad hoc duties.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

16 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0809-3

Job locations

The West of England Specialist Gender Identity Clinic

The Laurels, 11 - 15 Dix's Field

Exeter

Devon

EX1 1QA

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice
NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting
AMPSPAR or BSMA Certificate in Medical
Terminology or equivalent qualification

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Experience of working as part of a team
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Experience of general office routine and filing systems
Previous NHS experience of working in a Healthcare or Social Care administrative setting
Experience of Audio transcription

Desirable

Previous experience in a Medical Secretarial role

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice
NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting
AMPSPAR or BSMA Certificate in Medical
Terminology or equivalent qualification

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Experience of working as part of a team
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Experience of general office routine and filing systems
Previous NHS experience of working in a Healthcare or Social Care administrative setting
Experience of Audio transcription

Desirable

Previous experience in a Medical Secretarial role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.