Devon Partnership NHS Trust

Medical Administrator

The closing date is 24 August 2025

Job summary

We are looking for a highly organised and motivated Medical Administrator to join our team. In this vital role, you will provide administrative support to clinical staff, manage patient records, schedule appointments, and act as a key point of contact for patients and professionals. If you have excellent communication skills, attention to detail, and a passion for supporting healthcare services, wed love to hear from you.

Main duties of the job

Provide comprehensive administrative support to clinical teams, including typing letters, reports, and clinical documentation.
Schedule and manage patient appointments.
Maintain accurate and up-to-date patient records in line with data protection and confidentiality policies.
Act as a first point of contact for patient and external enquiries, handling telephone calls, emails, and correspondence professionally and sensitively.
Support the coordination of meetings, including preparing agendas, taking minutes, and circulating documentation as required.
Liaise with internal departments and external agencies to facilitate smooth communication and service delivery.
Support data collection, reporting, and audits to ensure compliance with service standards and targets.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0587

Job locations

The West of England Specialist Gender Identity Clinic

The Laurels, 11 - 15 Dix's Field

Exeter

Devon

EX1 1QA

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting
AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Experience of working as part of a team
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Experience of general office routine and filing systems
Previous NHS experience of working in a Healthcare or Social Care administrative setting
Experience of Audio transcription

Desirable

Previous experience in a Medical Secretarial role

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting
AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Experience of working as part of a team
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Experience of general office routine and filing systems
Previous NHS experience of working in a Healthcare or Social Care administrative setting
Experience of Audio transcription

Desirable

Previous experience in a Medical Secretarial role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.