Devon Partnership NHS Trust

Business Administrator

The closing date is 24 August 2025

Job summary

We have an exciting opportunity for an experienced and motivated Business Administrator to join the Clinical Gender Specialist Team at the West of England Specialist Gender Identity Clinic (WESGIC).

This is a key role, supporting the delivery of high-quality, patient-centred care through effective administrative oversight and team coordination.

As Business Administrator, you will be responsible for the day-to-day leadership and supervision of the administrative team supporting the Clinical Gender Specialists.

our role will include managing workflows, ensuring timely and accurate processing of clinical correspondence, appointment scheduling, and data entry across key systems. You will act as the first point of contact for administrative queries, working closely with clinical colleagues to ensure seamless support to patients throughout their journey.

If you are interested in learning more about this exciting opportunity or would like to arrange a visit and meet the team, please contact Maisie Fairchild, Business Administration Coordinator, via email or telephone.

Main duties of the job

Team Leadership and Supervision: Provide leadership, support, and day-to-day management of a team of administrators, ensuring workload is distributed effectively.

Administrative Oversight: Oversee patient records, appointment scheduling, and correspondence handling.

Process Improvement: Develop and implement improvements to enhance efficiency and service delivery within the team.

Compliance and Confidentiality: Ensure all administrative processes comply with Trust standards and guidelines.

Liaison and Communication: Act as a key point of contact between Business Support Administrators, the Clinical Gender Specialist Team, external providers, and other stakeholders to ensure smooth communication and workflow.

Staff Development: Support recruitment, training, and ongoing development of Business Support Administrators, providing guidance and supervision as required.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0584

Job locations

The West of England Specialist Gender Identity Clinic

The Laurels, 11 - 15 Dix's Field

Exeter

Devon

EX1 1QA

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Experience

Essential

Excellent organisational skills.
Experience of managing administration staff
Ability to prioritise workload and adapt to change when required
Experience of working as part of a team Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Desirable

Experience of general office routine and filing systems
Previous NHS experience of working in a Healthcare or Social Care administrative setting

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
Shorthand or Speedwriting
NVQ4 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).

Person Specification

Experience

Essential

Excellent organisational skills.
Experience of managing administration staff
Ability to prioritise workload and adapt to change when required
Experience of working as part of a team Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Desirable

Experience of general office routine and filing systems
Previous NHS experience of working in a Healthcare or Social Care administrative setting

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
Shorthand or Speedwriting
NVQ4 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.