Community Support Worker

Job summary

The Crisis Resolution Home Treatment Team is a pivotal service whose main focus is to offer an alternative to an inpatient admission and provide intensive treatment as required within the community. The service will also ensure effective gatekeeping of all service users referred to the service for admission to Hospital. The service will operate on an outreach basis with the majority of assessments taking place in non-Hospital environments.

The post holder will be an active member of the integrated multi-disciplinary team (MDT), providing a 24-hour community-based Crisis Resolution and Home Treatment Service as an alternative to hospital admission. The post holder will provide rapid assessment and help plan and deliver effective, evidence-based home treatment in collaboration with service users, carers and professionals from other, established services.

As part of a MDT, the Community Support Worker is a pivotal role in shaping, implementing and facilitating interventions for individuals with a diverse mental health needs within the community.

Under the direction and leadership of a qualified Mental Health Professional, the team are responsible for:

• Deliver a collaborative care plan with specific home interventions and goals.
• Offer crisis resolution as an alternative to hospital admission, available 24 hours per day, 7 days a week, 365 days per year.
• Serve as the gatekeeper for inpatient hospital beds.
• Conduct initial in-person follow-up after hospital discharge.

Main duties of the job

• Provide responsive, person-centred support to individuals experiencing mental health crisis in the community.
• Work collaboratively with multidisciplinary teams, including clinicians, social workers, and peer support workers.
• Deliver practical and emotional support to service users, promoting recovery, safety, and wellbeing.
• Assist in crisis de-escalation and safety planning, both face-to-face and via telephone support.
• Support service users to access appropriate services, including housing, benefits, and community resources.
• Maintain accurate and timely records in line with Trust policies and procedures.
• Participate in team meetings, supervision, and training to ensure high-quality service delivery.
• Promote equality, diversity, and inclusion in all aspects of care and support.
• Work flexibly, including evenings and weekends, to meet the needs of the crisis pathway.

Locations:

• Exeter (Wonford House)
• East and Mid Devon (Wonford House)
• Torbay (Torbay Hospital)

When applying, candidates are required to clearly state their preferred location from the available sites to ensure optimal alignment with service needs and individual circumstances.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Employer details

Employer name

Devon Partnership NHS Trust

Address

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Devon Partnership NHS Trust

Address

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

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