Job summary
Here at Devon Partnership we
are passionate and proud of the work we do and the impact we make. We can offer
you a great place to work with good benefits, flexible working and a
supportive, friendly and inclusive environment.
An exciting opportunity for a Receptionist, providing support to the
premises and reception function of our North Devon Health & Wellbeing
Clinics, providing a professional and welcoming service.
This is a great opportunity for an ambitious and confident individual looking to join a professional, interesting, busy team within Mental Health services.
Main duties of the job
Primarily based in the Barnstaple Health & Wellbeing Clinic within North Devon District Hospital and West Pilton Health & Wellbeing Clinic, however, this post holder may be working across our Health & Wellbeing Clinics in North Devon, providing reception cover where required.
We are looking for an individual who is:
Able to cope with unexpected changes in routine.
Friendly, approachable and able to build positive relationships.
Has excellent organisational and communication skills, able to meet deadlines, collate data and maintain standards.
You will provide non clinical advice and information to a variety of visitors, including patients and their families, handling telephone calls and face to face visitors to reception.
The post holder will support and monitor the health & safety of all clinic users, therefore you will need to have good judgement and analysis skills.
This position is full time, working Monday to Friday, 8:45am to 16:45pm.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
The post holder has a key role in providing administrative support across the full range of services that utilise buildings, including the smooth running of the office environment, front of house functions and administrative and secretarial support to operational staff as required.
Responsible for front of house reception duties and dealing with queries, that may necessitate in researching information to facilitate the outcome of the query.
Frequent communication with vast range of services and individuals, building a wide network of contacts and developing professional relationships with both services within the building and those based elsewhere.
The first point of contact for telephone calls
Use of a variety of manual and computerised systems that include room booking calendars, patient records and processes for recording postal systems.
Signposting staff and visitors to appropriate appointments, contacting teams/individuals to inform them of visitors arrival and ensuring that there is a timely response.
Responsible for the reception area, which ensures information available in reception is up to date, in good supply, is easily accessible and is professionally displayed.
To ensure that all communication is within the boundaries of patient confidentiality and to seek guidance when unsure.
The Receptionist will be the point of contact for emergency situations, they may be required to provide administrative coordination by a Senior Manager during an alert, recording calls and logging responses (Training will be given).
The role will involve the coordination and implementation of office procedures and will require ahigh degree of organisational skills and excellent working knowledge of administrative systems.
Job description
Job responsibilities
The post holder has a key role in providing administrative support across the full range of services that utilise buildings, including the smooth running of the office environment, front of house functions and administrative and secretarial support to operational staff as required.
Responsible for front of house reception duties and dealing with queries, that may necessitate in researching information to facilitate the outcome of the query.
Frequent communication with vast range of services and individuals, building a wide network of contacts and developing professional relationships with both services within the building and those based elsewhere.
The first point of contact for telephone calls
Use of a variety of manual and computerised systems that include room booking calendars, patient records and processes for recording postal systems.
Signposting staff and visitors to appropriate appointments, contacting teams/individuals to inform them of visitors arrival and ensuring that there is a timely response.
Responsible for the reception area, which ensures information available in reception is up to date, in good supply, is easily accessible and is professionally displayed.
To ensure that all communication is within the boundaries of patient confidentiality and to seek guidance when unsure.
The Receptionist will be the point of contact for emergency situations, they may be required to provide administrative coordination by a Senior Manager during an alert, recording calls and logging responses (Training will be given).
The role will involve the coordination and implementation of office procedures and will require ahigh degree of organisational skills and excellent working knowledge of administrative systems.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Evidence of continuing professional and personal development
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Desirable
- Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
Experience
Essential
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
- Previous experience of working within an administrative or secretarial team
- Able to deal confidentially and tactfully with people at all levels.
- Experience in dealing with people in distress in a calm and confident manner
- Willingness to embrace new ways of working/changes
- Exceptional organisational skills and ability to prioritise workload and adapt to change when required
- Ability to work both independently and as part of a team
- Experience of dealing with confidential and complex information
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Evidence of continuing professional and personal development
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Desirable
- Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
Experience
Essential
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
- Previous experience of working within an administrative or secretarial team
- Able to deal confidentially and tactfully with people at all levels.
- Experience in dealing with people in distress in a calm and confident manner
- Willingness to embrace new ways of working/changes
- Exceptional organisational skills and ability to prioritise workload and adapt to change when required
- Ability to work both independently and as part of a team
- Experience of dealing with confidential and complex information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
