Devon Partnership NHS Trust

Business Support Administrator

The closing date is 16 June 2025

Job summary

An exciting administration opportunity has arisen in the Tiverton Adult Community Mental Health Team and we are seeking to recruit an enthusiastic and multi-skilled administrator to join our small, busy administration team. The team supports Community Mental Health Clinicians across the Mid Devon area. Training will be given where necessary to support you in your development within this role.

Main duties of the job

You will undertake administration of all office tasks in supporting the Community team. Main tasks will include answering calls to patients, when you will often be the first port of call; working from a shared email inbox, keeping Excel spreadsheets updated, generating letters and reports, uploading these onto our patient record system. There will be a requirement to prepare agendas for meetings and take minutes. You will require excellent communication, IT and organisational skills, be able to remain calm and professional during busy times or when handling difficult situations, and have the ability to adapt to constant changes within the NHS.

About us

About Devon Partnership Trust

We provide mental health, learning disability & neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, & through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families and carers in everything we do

Our values

We not only recruit based on qualifications and experience - we recruit individuals who possess and demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity and compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves and others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged and welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

03 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9369-25-0446

Job locations

Tiverton & District Hospital

Kennedy Way

Tiverton

Devon

EX16 6NT

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Experience

Essential

- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes

Desirable

- Previous experience of working within an administrative or secretarial team
- Previous experience of working in a Healthcare or Social Care administrative setting

Analytical and Judgemental Skills

Essential

- Able to plan, organise, prioritise, coordinate and work flexibly.

Qualifications

Essential

- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development

Desirable

- ECDL (European Computer Driving Licence).

Person Specification

Experience

Essential

- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes

Desirable

- Previous experience of working within an administrative or secretarial team
- Previous experience of working in a Healthcare or Social Care administrative setting

Analytical and Judgemental Skills

Essential

- Able to plan, organise, prioritise, coordinate and work flexibly.

Qualifications

Essential

- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development

Desirable

- ECDL (European Computer Driving Licence).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.