Devon Partnership NHS Trust

Business Support Administrator

The closing date is 15 June 2025

Job summary

We are looking for a dynamic, experienced Business Support Administrator to join the administration team in the Torbay Older Peoples Community Mental Health Team. The OPMH Team provide assessment, diagnosis and support to older people experiencing memory changes and other mental health diagnoses such as depression and anxiety. The multi-disciplinary team consists of medical staff - Consultants and Nurse Prescribers, Mental health practitioners and Community support workers managed by a Clinical Team Leader. The administration team provide business administration support to all clinical staff and are managed and supported by an administration manager. This is a busy and interesting role with a wide variety of daily tasks in a supportive team who promote a positive working environment that supports our Trust values.

Main duties of the job

This role will cover a wide variety of administration tasks. A large part of the work is distributed via a shared email inbox. This will include formatting of assessment and review letters, making appointments with patients and sending appointments letter. Managing clinic appointments, answering the telephone and taking messages and answering non-clinical queries. An intermediate knowledge of all Microsoft packages is essential as these are used extensively alongside recording all administrative activity in our Patient record Systmone each day. Taking minutes at team meetings and other professional meetings regularly and producing notes. Managing team whereabouts and lone working register daily. Attention to detail is required, the ability to multi-task and a willingness to help each other is essential during periods of leave. The administration team consists of 2 medical support secretaries and 2 business support administrators. The team has a line manager who will support and lead the team in achieving tasks and objectives are completed for the clinical team. There is opportunity to get involved in projects and to undertake further training and learn new skills. There is an administration career pathway for those who would like to progress in their career with our Trust.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

30 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0440

Job locations

Chadwell Centre

Torquay Road

Paignton

Devon

TQ3 2DW

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in education or employment.
GCSE English or equivalent.

Desirable

NVQ3 in administration or equivalent level administrative knowledge and experience.
Evidence of continuing professional and personal development.
ECDL (European Computer Driving Licence).

Experience

Essential

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Good numeracy and literacy skills.
Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people at all levels.
Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Effective organisational skills and the ability to prioritise workload in a demanding environment.
Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
Experience of general office routine and filing systems
Experience or understanding of creating electronic records, electronic filing systems.
Experience of working as part of a team including understanding and respect of confidentiality in the workplace.
Experience of dealing with people in distress in a calm, compassionate and confident manner.
Ability to exercise initiative and work without direct supervision on a day to day basis.

Desirable

Ability to take accurate formal and informal minutes.
Experience of dealing with confidential and complex information.
Previous NHS experience of working in a Healthcare or Social Care administrative setting.

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in education or employment.
GCSE English or equivalent.

Desirable

NVQ3 in administration or equivalent level administrative knowledge and experience.
Evidence of continuing professional and personal development.
ECDL (European Computer Driving Licence).

Experience

Essential

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Good numeracy and literacy skills.
Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people at all levels.
Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Effective organisational skills and the ability to prioritise workload in a demanding environment.
Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
Experience of general office routine and filing systems
Experience or understanding of creating electronic records, electronic filing systems.
Experience of working as part of a team including understanding and respect of confidentiality in the workplace.
Experience of dealing with people in distress in a calm, compassionate and confident manner.
Ability to exercise initiative and work without direct supervision on a day to day basis.

Desirable

Ability to take accurate formal and informal minutes.
Experience of dealing with confidential and complex information.
Previous NHS experience of working in a Healthcare or Social Care administrative setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.