Devon Partnership NHS Trust

Business Support Administrator

The closing date is 15 June 2025

Job summary

We are looking for an amazing administrator to join our small, cheery team providing superb, professional administration support to our clinicians and patients.

This is a busy and varied role where no two days are the same. You will get immense job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training and career progression.

Main duties of the job

Answering busy incoming phone lines, you will be speaking to patients, professionals, carers and colleagues, recording information on to client records and directing enquiries where needed. We'd like you to be confident and experienced in MS Office, including Outlook as you will process work from our shared inbox, creating and sending appointment letters, taking referrals, manage minutes and booking appointments and meeting rooms to keep our team and office running smoothly. There's lots more to working at Devon Partnership Trust - if you would like to apply or find out more, please get in touch.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

29 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata (22.5 hours per week)

Contract

Permanent

Working pattern

Part-time

Reference number

C9369-25-0412

Job locations

Leatside Surgery

Babbage Road

Totnes

Devon

TQ9 5JA

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Experience

Essential

Previous experience of working within an administrative or secretarial team using MS Office including accurate typing on MS Word and using MS Outlook. Experience of dealing with confidential and complex information. Demonstrate good numeracy and literacy skills; attention to detail. Excellent organisational skills and ability to prioritise workload and adapt to change when required.

Desirable

Ability to take accurate formal and informal minutes.

Knowledge and Skills

Essential

Accurate typing skills on MS Word.

Desirable

Knowledge of healthcare, particularly an interest in the Mental Health and Learning Disability Sector.

Qualifications

Essential

RSA 3 Word Processing - or equivalent level of experience in practice. NVQ3 in administration - or equivalent level administrative knowledge and experience. GCSE English or equivalent. Evidence of continuing professional and personal development.

Desirable

ECDL (European Computer Driving Licence) - or similar. Audio typing or Shorthand/Speedwriting - qualifications or experience.

Person Specification

Experience

Essential

Previous experience of working within an administrative or secretarial team using MS Office including accurate typing on MS Word and using MS Outlook. Experience of dealing with confidential and complex information. Demonstrate good numeracy and literacy skills; attention to detail. Excellent organisational skills and ability to prioritise workload and adapt to change when required.

Desirable

Ability to take accurate formal and informal minutes.

Knowledge and Skills

Essential

Accurate typing skills on MS Word.

Desirable

Knowledge of healthcare, particularly an interest in the Mental Health and Learning Disability Sector.

Qualifications

Essential

RSA 3 Word Processing - or equivalent level of experience in practice. NVQ3 in administration - or equivalent level administrative knowledge and experience. GCSE English or equivalent. Evidence of continuing professional and personal development.

Desirable

ECDL (European Computer Driving Licence) - or similar. Audio typing or Shorthand/Speedwriting - qualifications or experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.