Devon Partnership NHS Trust

Business Support Administrator

The closing date is 08 June 2025

Job summary

Are you looking for a meaningful career where you can make a real difference to the lives of individuals with eating disorders?

Devon Partnership NHS Trust is excited to announce a new opportunity within our newly created Community Eating Disorders Intensive Home Treatment Team (IHTT), based at Wonford House in Exeter.

This is a unique and impactful position for a Business Support Administrator who is ready to play a pivotal role in the development of this new team.

This role offers the chance to be involved in a highly rewarding environment where your contributions will directly support the service we provide to patients with eating disorders. If you're passionate about administration, providing excellent support to a multidisciplinary team, and want to make a tangible impact on the lives of those in need, wed love to hear from you!

Main duties of the job

As the Business Support Administrator, you will be an integral part of the IHTT team, providing effective and efficient clerical and administrative support to the IHTT Consultant, medical staff, and the wider multidisciplinary team where applicable. Key duties may include;

Patient Contact: Communicating with patients, scheduling appointments, and managing other contact-related tasks to ensure the service runs efficiently.
Accurate Record-Keeping: Recording information on the Trust's patient record system (SystmOne), ensuring all patient data is up-to-date and accurate.
Diary Management & Room Bookings: Managing the diaries of medical staff, arranging appointments, meetings, and booking appropriate rooms for clinical activities.

This role is ideal for someone who:

Has experience in administrative support and is looking to make a positive difference to patient care.
Has strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
Enjoys working in a team environment and is adaptable to the changing needs of a healthcare setting.
Is passionate about supporting mental health services and contributing to the wellbeing of patients with eating disorders.

This is a fantastic opportunity for someone who wants to be part of a dynamic and growing team, providing vital support to the community.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

23 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata (18.75 hours per week)

Contract

Permanent

Working pattern

Part-time

Reference number

C9369-25-0305

Job locations

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Previous experience of working in a Healthcare or Social Care administrative setting

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems, electronic data base management.
Excellent interpersonal and communication skills both written and verbal
Ability to work under pressure, ability to prioritise and manage diverse workload, ability to adapt to change when required.
Able to deal confidentially and tactfully with people at all levels, ability to take and convey clear messages, experience in dealing with people in distress in a calm and confident manner, ability to recognise when other communication aids may be needed.
Exceptional organisational skills and ability to prioritise.
Ability to work both independently and as part of a team.
Understanding and respect of confidentiality in the workplace.
Knowledge of our business and how it supports patient care.
Previous experience of working in a Healthcare or Social Care administrative setting.

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Previous experience of working in a Healthcare or Social Care administrative setting

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems, electronic data base management.
Excellent interpersonal and communication skills both written and verbal
Ability to work under pressure, ability to prioritise and manage diverse workload, ability to adapt to change when required.
Able to deal confidentially and tactfully with people at all levels, ability to take and convey clear messages, experience in dealing with people in distress in a calm and confident manner, ability to recognise when other communication aids may be needed.
Exceptional organisational skills and ability to prioritise.
Ability to work both independently and as part of a team.
Understanding and respect of confidentiality in the workplace.
Knowledge of our business and how it supports patient care.
Previous experience of working in a Healthcare or Social Care administrative setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.