Job summary
An exciting opportunity has arisen for a permanent, office based Business Administrator to join our community mental
health teams in Exeter, whose aim is to support the local community with their
mental health needs.
There is also a second (temporary) post available for 9 months.
This is a hugely rewarding and unique administration role
which will give you an excellent insight into adult mental health conditions
and the range of therapies and interventions that we offer. It will also provide you with lifelong skills
in dealing with challenging situations and people from diverse backgrounds as
well as the ability to work in an ever changing environment where you can
contribute to positive changes in the NHS.
Supporting our
patients on their path to recovery, whatever this might look like for them,
provides our staff with a huge sense of pride and joy. You will also feel great satisfaction from
providing our clinicians with an excellent administration service which makes
their job easier and enables them to spend more time with our patients. You will be supported to reach your full
potential, with opportunities for continuing development, training and career
progression into a wide range of administrative, management and/or clinical
roles depending on your area of interest.
Please note that applicants
requiring a certificate of sponsorship should review the link "Coming to
work in the UK Visa information" on the advert to see if they meet the
requirements.
Main duties of the job
The
post-holder's role will be to work in partnership with the Clinical Team Manager,
as the senior administrator in the team ensuring high quality administrative
support that will enable the provision of the best possible care to
service-users. The Business Administrator will lead the administrative team alongside their peers to
ensure a safe and effective service as well as support the clinical manager with administrative and reporting tasks
enabling them to focus on clinical work and team leadership.
In summary, we are looking for two exceptional candidates (one permanent and one temporary) with the following key skills and attributes:
- A passion for delivering excellent patient care and experience
- Great attention to detail
and accuracy
- Outstanding planning,
organisational and time management skills
- Excellent IT skills and ability to use multiple systems
- A strong team player
- Upholding our trust
values
- A strong desire to learn and adapt
- A can do attitude and ability to meet deadlines
- The ability to follow trust policies and procedures
If this appeals
to you and you have the relevant transferrable skills, administration
experience, and you are also highly motivated to perform to a high standard and
provide an excellent service then please do not hesitate to APPLY. Please contact me if you would like to know
more about the role before you apply as this enables us to explore whether the
role aligns with your skills, goals, values and experience.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
Our values
We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.
Job description
Job responsibilities
Please refer to the Job Profile, full Job Description and Person specification attached to this advert which will provide further information on this role
Job description
Job responsibilities
Please refer to the Job Profile, full Job Description and Person specification attached to this advert which will provide further information on this role
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice
- NVQ4 in Administration or equivalent level of administration experience (e.g. medical or legal secretary, systems administrator, corporate or clinical administrator)
- GCSE English
- Evidence of continuing professional and personal development
Desirable
- European Computer Driving Licence (ECDL) or International Certification of Digital Literacy (ICDL) or Microsoft Office Specialist (MOS)
Planning and Organisational Skills
Essential
- Describe a time when you had to plan and prioritise a diverse workload, and meet deadlines while working under pressure. Consider what you did to ensure that your approach was organised and methodical whilst also being flexible when required. How did you deal with any interruptions?
Analytical & Judgemental Skills
Essential
- Provide an example where you exercised initiative within procedural guidelines and worked without direct supervision.
- Outline a task or project where your attention to detail and commitment to high-quality work were crucial. Describe the steps you took to ensure accuracy and excellence, and explain how your approach impacted the outcome.
Experience
Essential
- Describe your experience in managing administrative staff and what strategies you used to ensure effective team performance, and how you handled challenges related to staff management and development.
- Provide an example of a time when you had to adapt to a significant change in your work environment or processes. Think about how you handled the transition, and what strategies you used to ensure continued productivity and effectiveness.
- Outline a situation where you had to manage sensitive or confidential information, and how you ensured its security and confidentiality.
Other
Essential
- Briefly describe a situation where you supported a colleague, patient or client experiencing poor mental health and how you approached the situation, and what steps you took to provide support. Consider the outcome and what you learnt from the experience about your attitude towards mental health.
Communication & Relationship Skills
Essential
- Provide brief examples that demonstrate your excellent interpersonal and communication skills, your ability to deal tactfully with people at all levels and your experience in conveying clear messages. Include an example where you have used an alternative communication method and explain the impact of this. Additionally, please share an instance where you have dealt with a distressed client, patient or colleague calmly and confidently. Include the steps you took to resolve it and the outcome. How did you ensure that your approach was professional, calm and empathetic?
Knowledge
Essential
- Describe your knowledge and experience in managing administrative tasks, including proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), diary management, electronic records and database management.
- Briefly outline your knowledge or experience of minute taking in a professional setting. Please consider how you prepare for meetings, the process you follow during the meeting to ensure accurate minute taking and how you handle the distribution and follow-up of the minutes.
- Please demonstrate your understanding of our business by describing how you think administration supports patient care within an adult mental health setting.
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice
- NVQ4 in Administration or equivalent level of administration experience (e.g. medical or legal secretary, systems administrator, corporate or clinical administrator)
- GCSE English
- Evidence of continuing professional and personal development
Desirable
- European Computer Driving Licence (ECDL) or International Certification of Digital Literacy (ICDL) or Microsoft Office Specialist (MOS)
Planning and Organisational Skills
Essential
- Describe a time when you had to plan and prioritise a diverse workload, and meet deadlines while working under pressure. Consider what you did to ensure that your approach was organised and methodical whilst also being flexible when required. How did you deal with any interruptions?
Analytical & Judgemental Skills
Essential
- Provide an example where you exercised initiative within procedural guidelines and worked without direct supervision.
- Outline a task or project where your attention to detail and commitment to high-quality work were crucial. Describe the steps you took to ensure accuracy and excellence, and explain how your approach impacted the outcome.
Experience
Essential
- Describe your experience in managing administrative staff and what strategies you used to ensure effective team performance, and how you handled challenges related to staff management and development.
- Provide an example of a time when you had to adapt to a significant change in your work environment or processes. Think about how you handled the transition, and what strategies you used to ensure continued productivity and effectiveness.
- Outline a situation where you had to manage sensitive or confidential information, and how you ensured its security and confidentiality.
Other
Essential
- Briefly describe a situation where you supported a colleague, patient or client experiencing poor mental health and how you approached the situation, and what steps you took to provide support. Consider the outcome and what you learnt from the experience about your attitude towards mental health.
Communication & Relationship Skills
Essential
- Provide brief examples that demonstrate your excellent interpersonal and communication skills, your ability to deal tactfully with people at all levels and your experience in conveying clear messages. Include an example where you have used an alternative communication method and explain the impact of this. Additionally, please share an instance where you have dealt with a distressed client, patient or colleague calmly and confidently. Include the steps you took to resolve it and the outcome. How did you ensure that your approach was professional, calm and empathetic?
Knowledge
Essential
- Describe your knowledge and experience in managing administrative tasks, including proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), diary management, electronic records and database management.
- Briefly outline your knowledge or experience of minute taking in a professional setting. Please consider how you prepare for meetings, the process you follow during the meeting to ensure accurate minute taking and how you handle the distribution and follow-up of the minutes.
- Please demonstrate your understanding of our business by describing how you think administration supports patient care within an adult mental health setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
