Business Administrator

Devon Partnership NHS Trust

This job is now closed

Job summary

We are seeking a highly organised and proactive Business Administrator to join our friendly team. This role is integral to ensuring the smooth-running of medical administration, supporting the Medical Team, and enhancing patient care through efficient processes.As part of this role, you will take on team leader responsibilities for a team of Medical Support Administrators.

This is a 12-month fixed-term contract, and we would welcome applications from existing members of Devon Partnership Trust who may be interested in this role as a secondment opportunity.

If you are interested in finding out some more information about this exciting opportunity, or would like to arrange visit and meet the team, please do not hesitate to contact Maisie Fairchild, Business Administration Coordinator, via email or telephone.

Main duties of the job

Team Leadership and Supervision: Provide leadership, support, and day-to-day management of a team of medical administrators, ensuring workload is distributed effectively.
Administrative Oversight: Oversee patient records, appointment scheduling, and correspondence handling.
Process Improvement: Develop and implement improvements to enhance efficiency and service delivery within the team.
Compliance and Confidentiality: Ensure all administrative processes comply with Trust standards and guidelines.
Liaison and Communication: Act as a key point of contact between Medical Support Administrators, the Medical Team, external providers, and other stakeholders to ensure smooth communication and workflow.
Staff Development: Support recruitment, training, and ongoing development of Medical Support Administrators, providing guidance and supervision as required.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0112

Job locations

The West of England Specialist Gender Identity Clinic

The Laurels, 11 - 15 Dix's Field

Exeter

Devon

EX1 1QA

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Experience

Essential

- Excellent organisational skills.
- Experience of managing administration staff
- Ability to prioritise workload and adapt to change when required
- Experience of working as part of a team Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes
- Previous NHS experience of working in a Healthcare or Social Care administrative setting

Desirable

- Demonstrate good numeracy and literacy skills
- Experience of general office routine and filing systems

Qualifications

Essential

- RSA 3 Word Processing or equivalent level of experience in practice.
- Shorthand or Speedwriting
- NVQ4 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development

Desirable

- ECDL (European Computer Driving Licence).

Person Specification

Experience

Essential

- Excellent organisational skills.
- Experience of managing administration staff
- Ability to prioritise workload and adapt to change when required
- Experience of working as part of a team Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes
- Previous NHS experience of working in a Healthcare or Social Care administrative setting

Desirable

- Demonstrate good numeracy and literacy skills
- Experience of general office routine and filing systems

Qualifications

Essential

- RSA 3 Word Processing or equivalent level of experience in practice.
- Shorthand or Speedwriting
- NVQ4 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development

Desirable

- ECDL (European Computer Driving Licence).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.